Change Coordinator

As a **Change Coordinator**, you will make an impact by managing the planning and execution of changes within the Cyber Security and Network track in our organization, with a focus on IT and business systems. You will be responsible for ensuring that changes raised, approved on time, implemented optimally, minimizing disruptions, and facilitating the smooth transition of employees to new processes or systems.

**About Cognizant’s CIS Practice**:
We support clients to modernize and transform their IT Infrastructure for the digital age. We design, build, optimize and discreetly run multi-cloud environments that support business strategies and integrate seamlessly with the larger technology ecosystem. No matter where customers are on their journey, we can help craft a cloud foundation that engineers their modern business, spurs innovation, scales up digital transformation efforts, and underpins sustainability commitments.

**In this role, you will**
- Develop and implement change-management strategies and plans to ensure the successful adoption of new initiatives
- Build and implement communication plans to keep all collaborators advised throughout the change process
- Collaborate with project teams to integrate organizational change activities into project plans
- Facilitate and participate in Change Advisory Board (CAB) meetings to assess, review, and approve changes in alignment with organizational goals and risk tolerance
- Lead and contribute to Method of Procedure (MOP) Review meetings to ensure operational clarity, risk mitigation, and procedural accuracy prior to implementation
- Engage in regular customer management meetings to gather input, address concerns, and ensure alignment across IT and business units
- Work closely with the management team to implement continuous improvements using Lean methods and principles across ITSM practices and supporting tools
- Define and collect metrics to track trends and develop plans to mitigate symptoms, ensuring disciplined tracking and reporting according to ITSM standards
- Prepare reports on ITSM performance indicators and deliver insights to guide improvements
- Facilitate Major Incident Bridges and Postmortem calls with a focus on detail and clear communication
- Conduct and coordinate Post-Incident Reviews (PIR) to identify gaps in technology or processes contributing to service outages
- Facilitate cross-training initiatives to upskill team members across functions while actively engaging in knowledge exchange with peers to foster a highly versatile and collaborative multi-functional team.

**What you’ll need to succeed (required skills)**
- **Demonstrable experience in IT Service Management (ITSM) initiatives**, including processes, tools, and standard methodologies
- **Previous Organizational Change/ Change Management experience is considered an asset**:

- **Experience with ITSM software tools preferred**:

- **Retail Domain Knowledge, Cybersecurity Knowledge and IAM.**:

- **Excellent Communication Skills.**:
**What will help you stand out (preferred skills)**
- Strong business and systems analysis skills, including requirements gathering, use case development, and end-user documentation and training
- ITIL Foundation certification.
- PMP Certification

**_Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future._**

**Working arrangements**

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring **4 days a week** in a client office at **Brampton, ON**. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
- Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations._