Coordinator Team Lead

6 days ago

Calgary, Canada Classic LifeCare Full time

Classic LifeCare is a proud, Canadian owned and operated home care agency with over 50 years of experience providing high-quality home health care and nursing support throughout Alberta and BC. As an Accredited agency, we are committed to respecting individual choices, **enriching lives through compassionate care**_, _and delivering care that enhances quality of life.

We are currently seeking a **full-time Coordinator Team Lead** to join our **Calgary team**. This opportunity offers strong potential for career development within the organization.

**About the Role**:
As a Coordinator Team Lead, you will play a key role in supporting our Client Care Coordinators and our field employees, along with our clients, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections.

**Schedule: Full-time, Monday to Friday, 8:00 am - 4:30 pm.**

**Key Responsibilities**:

- Work with the Leadership Team to oversee and work with Client Care Coordinators to ensure safe, quality care for Classic LIfeCare’s clients and field employees.
- Work with the Leadership Team to hold the Client Care Coordinators accountable to their job roles.
- Be the first point of support for employees by assisting with requests as needed.
- Comprehend and adhere to funder contracts, ensuring that Classic LifeCare consistently complies with the stipulated terms and conditions
- Collect feedback via phone and home visits to ensure client and employee satisfaction. Provide excellent customer service and conflict resolution support if service was not satisfactory.
- Handle general administrative tasks such as phone support and data entry
- Participate in the after-hours on-call rotation

**What We’re Looking For**:

- A motivated, adaptable individual with strong leadership skills & experience.
- Excellent conflict management skills.
- Excellent communication and active listening abilities
- Prior experience in customer service
- High attention to detail and strong time management, especially under pressure
- Team player with a positive attitude and strong problem-solving skills

**What We Offer**:

- Competitive salary with RRSP matching
- Comprehensive medical and dental coverage
- Ongoing recognition and support for your contributions

Working hours are Monday to Friday from 8:00am to 4:30pm

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