Team Lead

Calgary, CA-AB

Position Type

Full time

Requisition ID

30959

Level of Education

Years of Experience

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

About the Role:

As a Team Leader, you will play a pivotal role in overseeing and guiding a team of employees to ensure the successful completion of tasks and achievement of team objectives. You will serve as a mentor, coach, and motivator to team members, fostering a positive work environment and promoting collaboration and teamwork.

Essential Job Responsibilities:

• Team Management: Supervise and coordinate the activities of team members, providing direction, guidance, and support as needed to ensure alignment with organizational goals and objectives. Lead by example, demonstrating professionalism, integrity, and a strong work ethic, and inspiring team members to perform at their best.
• Performance Monitoring: Monitor team performance metrics, such as productivity, quality, and adherence to deadlines, and implement corrective actions or performance improvement plans as necessary to address deficiencies and drive continuous improvement. Conduct regular performance evaluations and provide constructive feedback to team members to recognize achievements and identify areas for development.
• Task Assignment and Delegation: Assign tasks and projects to team members based on their skills, expertise, and workload capacity, ensuring equitable distribution of work and optimal utilization of resources. Delegate responsibilities effectively, providing clear instructions, timelines, and expectations to team members to ensure successful task execution and project completion.
• Training and Development: Identify training needs and opportunities for skills development within the team, and coordinate training sessions, workshops, or on-the-job training to enhance team members' knowledge, capabilities, and performance. Mentor and coach team members to support their professional growth and career advancement, providing guidance on career paths, goal setting, and skill enhancement.
• Communication and Collaboration: Facilitate open communication and collaboration among team members, fostering a positive and inclusive team culture where ideas are shared, feedback is encouraged, and conflicts are resolved constructively. Serve as a liaison between team members and upper management, conveying information, updates, and feedback between the two parties and advocating for the needs and interests of the team.
• Problem Solving and Decision Making: Identify obstacles, challenges, and issues affecting team performance or project progress, and work collaboratively with team members to develop solutions, overcome barriers, and achieve desired outcomes. Make informed decisions and prioritize tasks effectively to optimize team productivity, meet deadlines, and deliver high-quality results in line with organizational objectives.

Qualifications:

• Experience in a similar leadership or supervisory role, preferably in a related industry or field.
• Strong interpersonal and communication skills, with the ability to motivate, inspire, and influence team members to achieve their goals and objectives.
• Demonstrated leadership capabilities, including the ability to delegate tasks, manage conflicts, and drive performance improvement initiatives.
• Proven track record of effectively managing teams, coordinating projects, and delivering results in a fast-paced and dynamic work environment.

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, , , , or We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.