Referral Coordinator/administrative Assistant

7 days ago

Sherwood Park, Canada Advanced Respiratory Care Network Full time

**Daily duties and responsibilities include**:

- Answering and directing incoming phone calls from referral sources including scheduling, referral, and follow-up calls.
- Patient bookings for multiple locations and schedules.
- Answering and directing incoming faxed documents to appropriate departments.
- Working closely with the team lead to assist with all duties and responsibilities of the department.
- Preparing referrals for provider appointments by reviewing referral source documents, contacting referral sources, scheduling appointments, and preparing referral files for follow-up calls.
- Order entry into EMR system and scanning and linking documents.
- Other duties as assigned by management team.

**Required Skills**:

- Excellent customer service and communication skills with the ability to provide professional service to both patients and providers.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) with the ability to learn new software as needed.
- Ability to work independently with mínimal supervision or as a team player depending on the situation.
- Ability to work under pressure and meet deadlines with or without direct supervision.
- Strong organizational skills with the ability to multi-task and prioritize work in a fast-paced environment.
- Above average computer skills are required with medical experience using Health Quest EMR preferred.
- Excellent written and verbal communication skills with the ability to effectively interact with physicians, patients, providers, staff members, vendors, insurance companies, and the public.

**Job Types**: Full-time, Permanent

**Salary**: $35,360.00-$39,520.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sherwood Park, AB T8A 3X5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

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