Administrative Support, Operations

Are you passionate about contributing to the community? Are you interested in working for an organization that is committed to learning and growing, puts people at the centre of our work, believes in a culture of belonging and builds on the strength of our community?

Camino Wellbeing + Mental Health supports individuals, families and communities as they work to strengthen their wellbeing and mental health. Our vision is to have a connected community where all people thrive.

**WHAT’S THE OPPORTUNITIY?**

We are looking for **Full-Time, Permanent Administrative Support Staff** to join our Office/Reception team Come help Camino provide excellent service and first point of contact for our clients as they begin their mental health and wellbeing journey. If you’re interested in giving back to the community and are looking to use your excellent customer service and administrative skills, then this is the role for you

**WHY WORK FOR US?**

We are an organization that serves individuals, families and communities within the Waterloo Region. We are excited about our work, the impact we have in the community and our people (our people are our superpower). We are committed to doing what is best for our community and to developing our people.

**Join us to**:

- Do work that matters.
- Be part of a caring, passionate, and collaborative workplace that lives its values.
- Learn a ton and support us in creating a more seamless experience for individuals, families and our community.
- Be a part of our diversity, equity, and inclusion journey.
- Put the people we serve at the centre of everything we do.
- Have a positive impact in our community.
- Work with an organization that supports your growth and provides opportunities for you to use your transferrable skills among other teams and programs.

**WHAT YOU’LL BE DOING**:

- Provide an excellent client experience at reception or on the phone by greeting clients, processing payments, and collecting information to direct clients to the appropriate department.
- Utilize client management database for timely appointment confirmations, payment processing, and other administrative tasks
- Assist with a variety of client support matters.
- Offer additional administrative support to leaders as required.
- Develop familiarity with programs and services offered by Camino and provide feedback and recommendations for areas of improvement.
- Perform general office support tasks including photocopying, scanning, document organization, mailing, binding and filing.
- Utilize all areas of Microsoft Office Suite for clear and effective correspondence, document creation, and task organization
- Enter data into various databases

**WHAT WE’RE LOOKING FOR**:

- Excellent interpersonal and customer service skills.
- Strong familiarity and comfort using Microsoft Office Suite.
- Ability to act resourcefully and creatively while problem-solving

**ARE THERE BONUS POINTS?**
- Experience working within the Social Service sector
- Standard First Aid + CPR-C certification an asset

**ANYTHING ELSE I SHOULD KNOW?**:

- This is a Full-Time, Permanent employment opportunity working 37.5 hours per week
- Requires the ability to commute throughout the Waterloo Region to different office locations
- Shifts may include evenings and occasional Saturdays, depending on departmental need
- Must be legally eligible to work in Canada.
- Must be able to provide either proof of vaccination or documentation providing a satisfactory reason under the Ontario Human Rights Code for not being vaccinated
- Must complete a satisfactory Police Record with Vulnerable Sector check
- Wage: $21.44 to $28.90 per hour based on skills and experience

OUR COMMITMENT TO EQUITY

As we continue to be responsive to the changing needs of our communities, we acknowledge the historical and present-day violence and systemic barriers that continue to harm members of our Region and that we must ask ourselves not if we are complicit, but how.

Camino is committed to developing anti-oppressive practices and equitable outcomes for the families we serve while ensuring that our programs reflect and meet their needs. We recognize that we must work in collaboration with others to dismantle systems of oppression, discrimination, and violence that people face as a result of their diversity, beliefs and identities.

Building equity takes time, resources, intentional commitment and behavioural change. It is an ongoing process, and we start by recognizing the racism and discrimination faced by Indigenous people, Black people, Asian communities, racialized people, ethnic or linguistic groups, members of the 2SLGBTQIA+ communities, unhoused people, people with mental illness and people with physical and intellectual disabilities.

To help us create change and ensure that we can continue helping families thrive, Camino has invested in antiracism and anti-oppression training for all our employees. In addition, we have engaged in an organizational assess