Administrative & Operations Assistant (Community

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**The Opportunity**:
Provides departmental coordination support for centralized building operations and
administrative functions and support for the Department. Tracks, monitors, and maintains
administrative information processes for quality assurance purposes. Assists with departmental
administrative projects and initiatives.
- Provides centralized support for management and staff on/off boarding and employee changes for the Department (excluding Seniors’ Services). Arranges/coordinate services/equipment (e.g., phones, signing authority, p-cards, parking, computers, building and network access, staff moves), including return of same upon transfer/termination.
- Sets ups registration/access and provides technical support/assistance to staff using the provincial social assistance database. Tracks and maintains documentation to ensure compliance with policy. Troubleshoots basic service requests (e.g., password reset, browser settings); and contacts corporate ITS for more complex issues.
- Acts as the primary contact for day to day operational issues for assigned building with Finance, ITS, and Facilities Management. Assesses issues and liaises with corporate/ building services staff and program management to address same.
- Supports the Communications Coordinator in the maintenance of the Department’s intranet/website and related communications functions (e.g., updates links, uploads documents, converts documents for AODA compliance, creates forms/surveys).
- Supports management in coordinating the implementation of administrative projects and corporate initiatives (e.g., print strategy). Communicates with stakeholders. Identifies and recommends opportunities for ongoing improvements.
- As Records Assistant, maintains records management systems per corporate standard for file storage, retrieval, and disposal. Provides information and support to staff.
- Processes staff/management travel expense claims and p-card statements, for approval. Orders and maintains office supplies for assigned building. Has a p-card for building purchases and events.
- Participates on departmental and corporate committees.
- Provides administrative support for Emergency Response Plan meetings.
- Performs related duties as assigned.

**Knowledge, Skills & Abilities Required**:

- Knowledge of office and administrative procedures, word processing, math, an communication skills acquired through a Grade 12 education plus 3 years relate experience or an equivalent combination of education and experience.
- Knowledge of and ability to follow policies, procedures, and related legislation (e.g. accessibility, privacy).
- Time management and organization skills to collect, track, and prepare information; work independently; adapt to changing priorities; and meet deadlines.
- Communication and interpersonal skills to exchange information with and provide assistance to staff and management; liaise between staff/management and corporate/building services; and participate as an effective team member.
- Ability to read and understand policies and procedures. Ability to complete and maintain forms and records/lists.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region’s values.

**Additional Information**:
In addition to offering a competitive compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number 519-575-4400, or TTY number 519-575-4608 to request an alternate format.