Guest Services

Job Description Glowbal Restaurant Group has become one of the most successful restaurant companies in Vancouver. Our eight brands include Glowbal, Coast, Italian Kitchen, Trattoria by Italian Kitchen, Black + Blue (Vancouver & Toronto), The Roof, Five Sails and Riley's Fish & Steak. Immersing guests in an experience that is fresh and vibrant, with engaging service, impressive wine, and cocktail lists, and some of the most inventive, celebrated cuisine in the Pacific Northwest, it is no wonder our restaurants are exactly where everyone wants to be. WHY WORK FOR US: We are proud to offer our + staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs. We also support internal growth and development with our job transfer policy and performance-based opportunities for cross training in different cuisines and restaurant concepts. Dining discounts across our brands are a definite perk We are currently looking for a GUEST SERVICES team member to join our dynamic team at RILEY'S FISH & STEAK. Michelin Recommended Riley’s Fish + Steak brings a new fish-and-chophouse dining experience to the heart of downtown Vancouver’s waterfront. The latest high-profile project for the Glowbal Restaurant Group — which also owns and operates such local hotspots as its flagship Glowbal, Coast, Italian Kitchen, Black + Blue and The Roof, Five Sails, and Trattoria by Italian Kitchen — Riley’s showcases the very best of the Pacific Northwest’s farms, oceans and pastures via a menu of classics, signature dishes and sides. Riley’s gives locals and visitors alike an authentic and entertaining experience in an expansive space with a garden patio, oyster bar and live music nightly. As a personal representation of the service and overall brand, it is the job of GUEST SERVICES to ensure all our guests feel welcomed and appreciated. DUTIES & RESPONSIBILITIES:  · Create a positive guest experience that begins with a friendly greeting and warm smile · Cultivate loyal patrons; recognize and acknowledge repeat guests · Accurately take reservations that optimize each service period · Efficiently maintain and organize restaurant by managing guest flow while maximizing seating capacity · Escort guests to their table, engage them in conversation and seat them accordingly · Maintain knowledge of menu items, table numbers and server sections · Handle guest complaints quickly and efficiently - seek management assistance, if needed · Prepare station chart and assign stations to staff following restaurant procedures · Assist in the scheduling of the host team · Train new hosts, ensure their training plan is complete SKILLS & QUALIFICATIONS:  · 3+ years’ experience in similar high-volume environment · A positive, energetic outlook and a genuine personality · Enjoys working with people and has a passion for hospitality · Excellent organization and time management skills · Ability to proactively anticipate guest needs and exceed expectations · Strong communication skills; verbal and written · Understands the dynamic of a team working towards a common goal *** Must be available for 2 shifts minimum with a weekday start of 11am and required for Friday/Saturday evenings*** TO WORK FOR US: You MUST have valid proof of Social Insurance Number and be legal to work in Canada with proof as a Canadian Citizen, Permanent Residence or Valid Work Permit. ONLINE APPLICATIONS: We genuinely appreciate your interest in becoming a part of our dynamic team. Please be aware that due to the high volume of applications, we will only be able to reach out to candidates who have been shortlisted for an interview. Requirements: Work Permit