Guest Service Representative

12 hours ago

Vancouver, Canada Holiday Inn Vancouver Downtown Full time

**Overview**
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing front desk operations, assisting guests with inquiries, and facilitating a seamless check-in and check-out process. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-in and check-out procedures, handling luggage and making room reservations.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software and ensuring IHG Brand standards for recognition and enrollments are key priorities for all members
- Respond to phone calls in a professional manner, demonstrating excellent phone etiquette.
- Assist with special requests or concerns from guests to ensure their satisfaction.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Process payments and manage cash transactions securely.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
- Shifts will include morning, mid and evening shifts including weekends and holidays
- Other duties as assigned

**Skills**
- Strong background in hospitality or customer service is preferred.
- Experience working at the front desk in a hotel setting is a plus.
- Excellent phone etiquette and communication skills are essential.
- Proficiency in using phone systems and hotel management software Opera PMS is a benefit
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong problem-solving skills with the ability to handle challenging situations calmly.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- A friendly and approachable personality that fosters positive guest interactions.

Join us in creating memorable experiences for our guests as a valued member of our team

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

  • Guest Services Representative

    1 week ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Guest Services Representative

    1 week ago

    Vancouver, Canada Parq Vancouver Resort & Casino Full time

    OUR COMPANY Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Csr (Customer Service Representative)

    7 days ago

    Vancouver, Canada Qualitour travel service Full time

    Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer...

  • Guest Services Representative

    2 days ago

    North Vancouver, Canada Northland Properties Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Experience Centre Consultant

    7 days ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Representative- Bilingual

    2 weeks ago

    Vancouver, Canada Indigo Group Full time

    **Role Description**: The Guest Services Representative is a customer service expert focused on solving customer concerns and managing their monthly parking accounts and subscriptions. The GSR is often the first and last point of contact for many customers. **Responsibilities**: - Provide administrative support, including data entry, basic filing, and...

  • Guest Services Representative and Relief Night

    2 weeks ago

    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionJoin the Front Office team at The YWCA Hotel, Vancouver! We are seeking a professional, friendly individual for a Guest Service Representative Position. **Pay rate**: $22.89 - $27.18 per hour **What you’ll be doing**: - Greet guests and visitors as they enter the hotel - Complete check outs and check ins and receive payment - Create guest...

  • Guest Services Representative

    2 weeks ago

    Vancouver, BC VE A, Canada Indigo Park Canada Inc. Full time

    The Guest Services Representative is a customer service expert focused on solving customer concerns and managing their monthly parking and notice disputes. The GSR is often the first and last point of contact for many customers.Responsibilities:Manage department phone calls and e-mails ensuring that customer service is a top priority and that we meet...

  • Guest Services Representative Spring Summer 2023

    10 hours ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. **Job Title**: Guest...

  • Guest Experience Centre Representative

    1 week ago

    Vancouver, Canada Rocky Mountainer Full time

    The Guest Experience Centre (GEC) Representative will report into the Team Lead, GEC. The Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. GEC Representatives are problem solving champions, empowered to make decisions on behalf of...