Guest Services Supervisor

6 days ago

Vancouver, Canada Hotel Blu Vancouver Full time

**Hotel: Hotel BLU**

**Position: Guest Services Supervisor**

As member of Hotel BLU Vancouver Front Office team, the Guest Services Supervisor(GSS) plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. In addition the GSS will act as the immediate assistant to the Guest Services Manager and in such role, he/she/they will provide operational and training support in all aspects of the Front Office operation.
- Daily organization, monitor and control of the activities of the Front Desk Agents
- Ensures completion of all necessary forms and documentation throughout the shifts
- Ensures friendly and professional service is offered to all incoming, in-house and departing guests
- Ensures guests needs are fulfilled and their stay is as pleasurable as possible
- Assists with resolution of guests problems and complaints as needed
- Works in a team environment toward a common goal of proving the highest guest satisfaction. Staying true to Hotel BLU company values
- Assists the Guest Services Manager when required, in areas such as: Revenue Management; Customer Relationship Management; Staff Management; Communication; Cash Management

**Qualifications**
- Positive, professional, “ can do “ attitude, being a team player is a must
- Effective decision making to ensure operational integrity and safety
- Being able to “ Take Ownership of the situation/task “ at hand
- Demonstrate ability to work with maximum accuracy, maintaining a keen sense of urgency at all times
- Opera experience is an asset
- Being able to work and be flexible with other duties as assigned
- Knowledge of Vancouver is required as this position requires assisting guests with attractions, restaurants, city tours and transportation needs as well as special requests
- Excellent ability to communicate clearly, concisely, and openly in all interactions

**Qualification Standards**
- **Experience**: Minimum of 2 year previous experience in a similar capacity, preferably in a luxury to ultra-luxury hotel environment. Minimum of three years of hospitality industry experience.
- **Visa Requirements**: Proof of eligibility to work in Canada is required.

**Job Types**: Full-time, Permanent

Pay: $24.00 per hour

**Benefits**:

- Dental care
- Extended health care

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality Leadership: 2 years (preferred)

Work Location: In person

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