Desktop Support Technician

4 days ago

Burlington, Canada Aquiform Full time

Our IT Department is looking to recruit an IT Desktop Tier 1 Support Technician to support our Corporate, Warehouse and Retail Store Systems. We are looking for an individual with exceptional customer service and communication skills.

THIS POSITION IS ON SITE.

**As our IT Desktop Support Technician, you will be responsible for**:

- Providing Hardware & Software Desktop Support (both remote and on site).
- Maintaining all computer, printer, and phone equipment.
- Maintaining system documentation.
- Setup and roll out of all new systems.
- Maintaining end user management for our Shortel VOIP System.
- Audio and Visual Equipment.
- License Management and Procurements for all licensed software.
- Administration and Configuration of Office 365.
- Mobile device support.
- Work with vendors and contractors on various leased/contracted equipment and software.
- Procurement and Billings of IT Equipment to various departments/companies.
- Deployment of custom software.
- Providing after hour support (rotating on call weekends).

**Qualifications (Technical)**:

- Microsoft Office Packages (Excel, Word, PowerPoint, Outlook, Access).
- Advanced knowledge and hands on experience with Windows 7, 8.1, and 10.
- Advanced knowledge and hands on experience with Apple Products (from Desktops to Phones).
- PC and Mac hardware repairs/upgrades.
- Installing and troubleshooting Symantec Antivirus.
- Experience using Android and other Mobile Devices.
- Managing the Shortel VOIP phone system.
- Proficient in troubleshooting issues over the phone.
- Proficient using remote desktop support tools.
- Experience using Help Desk Software.
- Basic networking experience (Layer 2/3).

**Qualifications (Other)**:

- Minimum 2 years’ experience in a technical service/support role.
- Degree/Diploma or Industry Certificates (i.e. A+, N+, MCP’s, ITIL )
- Strong problem-solving skills with a demonstrated ability to handle multiple tasks.
- Must be well organized.
- Live within a decent driving distance of our Corporate Office located in the Burlington Area.
- Vehicle in good working condition as you will be traveling to various locations in Ontario.
- Must be willing to work on a flexible time table.
- Aquiform is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Aquiform will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON L7M 1A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Willingness to travel:

- 25% (required)

Work Location: In person

  • Desktop Support Technician

    2 weeks ago

    Burlington, Canada Paymentree Inc. Full time

    **Job Summary** **Duties** - Install, modify, and repair computer hardware and software - Troubleshoot and resolve IT issues in person, via phone, or remotely - Set up workstations with computers and necessary peripheral devices - Respond to service requests promptly and professionally - Maintain records of daily communication transactions, issues, and...

  • IT Desktop Support

    2 weeks ago

    Burlington, Canada Evertz Microsystems Limited Full time

    **Responsibilities include**: - Maintain and action general Helpdesk queues for IT Desktop Support - Windows Desktop administration and security updates - IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP) - Administer and monitor the corporate phone system - Monitor and maintain all wireless access points - Monitor and maintain network printers - Monitor...

  • IT Desktop Support

    2 weeks ago

    Burlington, Canada Evertz Microsystems Limited Full time

    **Responsibilities include**: - Maintain and action general Helpdesk queues for IT Desktop Support - Windows Desktop administration and security updates - IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP) - Administer and monitor the corporate phone system - Monitor and maintain all wireless access points - Monitor and maintain network printers - Monitor...

  • Level 1 Remote IT Technician

    1 week ago

    Burlington, Canada Joe Apps Technology Support Full time

    **Company Overview** Joe Apps Technology Support is a managed IT and cybersecurity provider focused on helping small and medium-sized businesses succeed through innovative and secure technology. Our core values - **Authenticity**, **Collaboration**, **Excellence**, and **Continuous Improvement** - guide how we work and serve our clients. We foster a...

  • IT Support Technician

    4 days ago

    Burlington, Canada Grantek Systems Integration Full time

    Company Description **From concept to design to execution, be part of the team that gets everyday products to people.** Does having a company care about your career today and into the future motivate you? Does an environment where your opinions matter excite you? Are you a natural born tinkerer? If so, you have found your next calling!! Grantek is a...

  • Computer Support Technician

    2 weeks ago

    Burlington, Canada Aplin Martin Full time

    Aplin Martin is a full-service Civil Engineering, Architecture, Planning, and Survey company, celebrating over 55 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 250+ talented and dedicated professionals delivering innovative and practical...

  • Computer Support Technician

    1 week ago

    Burlington, Canada Aplin Martin Full time

    Aplin Martin is a full-service Civil Engineering, Architecture, Planning, and Survey company, celebrating over 55 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 250+ talented and dedicated professionals delivering innovative and practical...

  • IT Support Technician

    2 weeks ago

    Burlington, Canada Centre for Skills Development Full time

    **Embark on a Bright Future with Centre for Skills Development** Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a position with Centre for Skills...

  • Field Service Technician

    2 weeks ago

    Burlington, Canada Easy Desk Solutions Inc Full time

    Easy Desk Solutions is an information technology services company that specializes in providing just-in time technical services. EDS strives to provide high quality technical services with concentrated focus on payment of service (POS) system, desktop and laptop support. We focus on services such as Break and fix, IMAC (Installs, Moves, Adds and Changes),...

  • IT Support Specialist

    7 days ago

    Burlington, Canada Mohawk Medbuy Corporation Full time

    Ready to help lead a dynamic team that is reshaping health care shared services and how they are delivered? Mohawk Medbuy Corporation (MMC) is a national not for profit shared service organization trusted by Canadian hospitals and other health care providers to deliver exceptional value, innovation, and support in raising the standard of patient care....