Technical Support
2 weeks ago
The OpportunityDescriptionVos responsabilités: Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l’utilisation et les applicationsConstruire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clientsDépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.Responsable de la saisie précise des données en utilisant les applications prescrites. Job Responsibilities: Provide first-level customer service regarding inquiries about product/account/usage and applicationsBuild and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company.Schedule service calls and follow up with customers/clientsTroubleshoots and resolves technical issues using established diagnostics tools and procedures.Escalates customer issues as required.Responsible for accurate data input using prescribed applications Experience Required for Your Success Exigences du poste: Doit être âgé d'au moins 18 ansExcellent Internet à domicile câblé - le Wifi n'est pas autoriséExcellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autoriséExcellente maîtrise de l'anglais et du françaisExcellentes compétences informatiques Job Requirements: Must be at least 18 years of ageOpen Availability to any scheduleExcellent home internet hardwired - Wifi is not permittedExcellent verbal and written communication skills in English and FrenchExcellent computer skills
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Technical Support Engineer
6 days ago
Québec, Quebec, Canada Lan It 24 Full timeJob Responsibilities:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a...
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Québec City, Canada Hologic, Inc. Full timeAll around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose...
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Technical Analyst 4-support
2 days ago
Québec, Canada Oracle Full timeTechnical Analyst 4-Support-230001R0 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** An Oracle Principal Weblogic and / SOA administrator is expected to possess strong infrastructure and consulting skills and contribute to the Middle-ware infrastructure setup, installation, configuration...
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Technical Support Executive
1 week ago
Québec, Quebec, Canada Insight Global Full timeJob Description:Insight Global is looking for an End User Device Deployment & Deskside Support candidate who is fluent in English & French. This person will be expected to manage tickets in the ITSM tool and perform technical diagnosis and repair of defective hardware including break-fix, support, and assistance for end user computing devices (desktops,...
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Commercial technical support Advisor
2 weeks ago
Québec City, Canada Le Groupe Master Full timeJob Number: J0825-0046 Job Type: Regular City, Province, Country: Québec, Quebec, Canada Job Category: Internal Sales Number of Positions: 1 Job Location: The technical advisor will have as main responsibility to assure a technical service after sales to the customers. What you will accomplish with us: - Troubleshooting and diagnostics over the phone and on...
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Automotive Technical Support Advisor
1 week ago
Québec, Quebec, Canada Tech Mahindra Business Process Services Full timeConseiller en support technique automobileNous recherchons une personne passionnée par le service et l'univers des sports motorisés. Une personne qui partage notre volonté d'offrir et de garantir des expériences de service exceptionnelles, que ce soit sur neige, sur l'eau, sur terre ou sur asphalte. Vous appréciez le travail en environnement...
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Dealer Technical Support Advisor
1 week ago
Québec, Quebec, Canada Tech Mahindra Business Process Services Full timeConseiller en assistance technique aux concessionnaires - Sports motorisésNous recherchons une personne passionnée par le service et l'univers des sports motorisés. Une personne qui partage notre volonté d'offrir et de garantir des expériences de service exceptionnelles, que ce soit sur neige, sur l'eau, sur terre ou sur asphalte. Vous appréciez le...
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Technical Support Agent
1 week ago
Quebec City, Canada Data Dis Full timeDataDis is a leading provider of fleet maintenance software solutions for any organization managing fleets or heavy equipment. We offer solutions adapted for the transport, construction, bus, cities & municipalities, leasing centres, and repair centres industries. Our mission is to make sure that our clients’ vehicle fleets stay reliable and safe by...
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Technical Support Agent
1 week ago
Quebec City, Canada Comptabilite Royale Full timeDurée de l'emploi: Temporaire - Langue de travail: Français - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Willing to relocate - Help desk - Financial management/services - Private sector **Tasks**: - Respond to users experiencing difficulties with...
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Technical Support Manager
1 week ago
Quebec City, Canada BD Full time**Job Description Summary**: We are** the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...