Technical Support

2 weeks ago


Québec City, Canada Teleperformance Full time

The OpportunityDescriptionVos responsabilités: Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l’utilisation et les applicationsConstruire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clientsDépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.Responsable de la saisie précise des données en utilisant les applications prescrites. Job Responsibilities: Provide first-level customer service regarding inquiries about product/account/usage and applicationsBuild and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company.Schedule service calls and follow up with customers/clientsTroubleshoots and resolves technical issues using established diagnostics tools and procedures.Escalates customer issues as required.Responsible for accurate data input using prescribed applications Experience Required for Your Success Exigences du poste: Doit être âgé d'au moins 18 ansExcellent Internet à domicile câblé - le Wifi n'est pas autoriséExcellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autoriséExcellente maîtrise de l'anglais et du françaisExcellentes compétences informatiques Job Requirements: Must be at least 18 years of ageOpen Availability to any scheduleExcellent home internet hardwired - Wifi is not permittedExcellent verbal and written communication skills in English and FrenchExcellent computer skills



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