Technical Support Agent

2 weeks ago

Quebec City, Canada Data Dis Full time

DataDis is a leading provider of fleet maintenance software solutions for any organization managing fleets or heavy equipment. We offer solutions adapted for the transport, construction, bus, cities & municipalities, leasing centres, and repair centres industries.

Our mission is to make sure that our clients’ vehicle fleets stay reliable and safe by logging and optimizing their mechanical maintenance operations.

**Do you want to have fun and take on challenges that match your talent?**

DataDis is currently expanding and is looking for a dynamic Technical Support Agent with good communication skills to complete our dream team

**Location**: Quebec or Montreal

**Job type**: Permanent | Full time

**Salary**: To be discussed

**As a Technical Support Agent, you will have to**:

- Configure gateways to ensure the exchange of information between MIR-RT and other client software.
- Assist customers in the installation of MIR-RT as well as in the import and transfer of their data.
- Assist customers with software updates.
- Provide the necessary solutions for optimal use.
- Test new features of our software and specific customer changes.

**Our requirements for the position**:

- Technical in computer science or equivalent.
- Experience in technical support.
- Experience in PC configuration and troubleshooting various Windows operating systems.
- Good knowledge of the office suite.
- Advanced English (spoken and written)

**In return, we offer you**:

- A flexible schedule, facilitating work / family balance.
- A comprehensive insurance plan paid at 75% by the employer (dental care and telemedicine included)
- Paid training on our MIR-RT software
- Top of the range corporate clothing at 50%.
- A free Surmesur shirt
- Free unlimited gourmet coffee.
- Several corporate discounts with our various partners (hotels, car / truck rentals, etc.)

**But above all**:

- A stimulating job that meets your aspirations.
- A dynamic working environment.
- A close-knit and helpful team.
- Tailored responsibilities.
- A relationship with passionate customers.
- The autonomy and confidence you hope for.

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