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Technical Support Executive

5 hours ago


Québec, Quebec, Canada Insight Global Full time

Job Description:

Insight Global is looking for an End User Device Deployment & Deskside Support candidate who is fluent in English & French. This person will be expected to manage tickets in the ITSM tool and perform technical diagnosis and repair of defective hardware including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers). This person should have experience with ServiceNow & managing up to 200 tickets a month. This person will be sitting in a walk-up service center while also managing remote requests. Good customer service skills are a must as they will be working in our customer facing IT Solution Spot helping clints as they walk in with issues.

Must Haves:

  • 1-2 years of experience in a tech support role
  • Previous pharma industry experience
  • Super strong customer service skills/personality
  • ServiceNow experience
  • Microsoft Office 365 and Windows exp

Contract Length: 6 Months

Work Location:
16750 Trans Canada Hwy., Kirkland, Quebec, Canada, H9H 4M7 (5 days a week onsite)

$20/hr to $22/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.