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Customer Service/Print Mail Associate
2 weeks ago
Are you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for youThe details of this role that will help you decide if it’s the right move for you…Location: Toronto, ON(Onsite)Salary: $22.46/HourDuration: 12 months (Possibility of Extension)Global opportunities for professional growth and developmentAdvantages- 12 month contract with strong potential to be extended- Competitive payrate- Monday to Friday 8:00am to 4:30pmResponsibilitiesThe client facing print operator must be an organized and energetic individual with exceptional customer service abilities.General:• Ensure customer issues and escalations are resolved or further escalated as appropriate• Conduct quality checks on own work to ensure accuracy and required output is to standards• Adhere to all safety procedures• Perform backfill duties for absent coworkers• Perform other duties as assigned by Manager• Order and replenish consumables, forms inventory and other supplies items as requiredPrint Responsibilities:• Job intake through email, phone or in person• Multitask with color, b&w print and finishing equipment• Schedule print work to meet deadlines and able to change as required. Communicate with customers if there are any issues• Maintain equipment in working condition: call for service, replace toner and other consumables• Keep an organized and tidy print shop• Develop knowledge of print in order to make suggestions on best way to produce items for customers• Tracking information on print work as requiredMail Responsibilities:• Sort incoming mail• Distribute mail to appropriate recipients or departments through mail runs and as required• Maintain record of incoming mail and courier• Ensure delivery of outgoing mails to courier and post office• Maintain adequate mailroom supplies• Check postal rates and weigh outgoing mail• Process outgoing courier• Arrange for courier services to deliver packages locally• Managing and organizing office suppliesQualificationsPhysically able to stand, sit, move, squat, and walk during the course of the shiftPhysically able to lift up to 40 poundsExcellent verbal and written communication skillsAble to work in a fast-paced environmentAble to work independentlyWillingness to learn and take directionAdhere to all safety proceduresPerform backfill duties for absent coworkersPerform other duties as assigned by ManagerPlease note you must be legally eligible to work in CanadaIntermediate use of MS Office, Adobe and other relevant softwareEXPERIENCE: 6 months to 1 year experience in a Customer Service environment EDUCATION: Minimum High School diploma or equivalentSummaryIf you are interested in the role, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
