Sales & Print Associate - The Ups Store

**Job Overview**
We are looking for a friendly, reliable, and detail-oriented Sales & Print Associate to join our team at The UPS Store. In this role, you will be at the forefront of our operations, delivering exceptional customer service to every person who walks through our doors. Your primary responsibility will be to provide personalized, helpful assistance to customers with their shipping, packaging, printing, and other retail needs, ensuring that every customer leaves satisfied.

**Duties**
- **Customer Service**:

- Greet customers warmly and provide professional assistance.
- Answer questions regarding store Shipping Package tracking services, Printing and Finishing job pricing, and Mail box Services.
- Help customers choose the best options based on their needs.
- **Shipping and Packaging**:

- Process shipments using store software and ensure accurate labeling.
- Pack items securely to ensure safe delivery, using proper packaging techniques and materials.
- Weigh, measure, and calculate shipping costs.
- **Printing Tasks**:

- Assist with photocopying, scanning, faxing, and other office services.
- Prepare print jobs (resize, format, set up booklets, duplex print, etc.) using Adobe Creative Suite (InDesign, Acrobat, Photoshop), Microsoft Office, and Fiery.
- **Retail Sales**:

- Promote and sell UPS Store products and services (e.g., packing supplies, printing services).
- Operate cash registers, process payments, and handle customer transactions efficiently.
- Maintain inventory of store supplies and restock as needed.
- **Other Duties**:

- Assist with mailbox rentals and mail handling, including sorting and forwarding mail.
- Keep the store clean, organized, and presentable.
- Follow instructions well as directed by the store manager.
- Address and resolve customer complaints or escalate them to management when necessary.
- Maintain a friendly, helpful, and professional attitude
- Utilize strong phone etiquette to handle customer inquiries and follow-ups.

**Qualifications**:

- Strong communication skills, both verbal and written, with the ability to engage customers effectively.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Comfortable with Adobe Creative Suite (especially Acrobat, InDesign, Photoshop)
- Experience with Fiery or other print systems is a strong asset
- Able to lift up to 50 lbs and stand for extended periods and perform repetitive tasks (is a must)
- Previous experience in customer service, retail, or print shops preferred
- Previous experience in The UPS Store is preferred but not required.
- Ability to work flexible hours in Day shifts, including weekends as needed.
- Must be legally eligible to work in Canada

Join us as a Sales Associate where your skills will contribute significantly to our team's success while providing an outstanding shopping experience for our customers.

**Job Type**: Part-time

Pay: $17.00-$19.00 per hour

Shift:

- Afternoon shift
- Day shift

Work days:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M4N 2L3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
*
Do you have experience using Adobe Creative Suite (InDesign, Acrobat, Photoshop, etc.)? (Yes/No)
Are you comfortable working with Microsoft Office programs (Word, Excel, PowerPoint)? (Yes/No)
Have you ever used Fiery or a similar print management system? (Yes/No)
Are you physically able to lift and move packages up to 50 lbs? (Yes/No)
Are you comfortable standing for long periods during your shift? (Yes/No)
Are you available to work flexible hours, including weekends if needed? (Yes/No/Occasionally)
Do you have previous customer service or retail experience? (Yes/No — with option to describe briefly)
How would you rate your attention to detail and ability to follow instructions? (Excellent/Good/Fair/Needs Improvement)
Are you comfortable assisting with general cleaning and store upkeep? (Yes/No)
How would you handle a customer who is frustrated or in a hurry? (Short answer)

Work Location: In person