Manager of Project Services

7 days ago

Richmond Hill, Canada Amico Full time

Job Description: Are you looking for a challenging job opportunity, in a very stable industry, working with a great team of people? Amico Corporation is a rapidly growing manufacturer of Medical Equipment with 8 manufacturing facilities employing over 850 people across North America. Join our growing team Amico Patient Care is currently seeking to fill a Manager of Project Services position within the client services department. The Manager of Project Services will support the Director of Customer Relations by managing a team of six project managers. Key Roles & Responsibilities:       A solid understanding of the duties and responsibilities of the PM team as laid out in the job description. Oversee daily activity of PM Team. Ensure the team is performing as expected and address any deficiencies as required. Monitor daily/weekly/monthly reports and provide appropriate updates/follow-up/feedback to the team The ability to step in and handle various responsibilities of the team when required Ensure the team is following company policies Schedule/approve time-off for the PM team Monitor and evaluate current processes and productivity of PM Team Have a strong knowledge/understanding of current products and processes. Provide guidance and support to team members to work through challenging situations and resolve escalated issues from the CS team Recruitment, Training & Development of the PM Team Conduct annual performance reviews for the PM team  Communicate with the Director of Customer Relations on an on-going basis including scheduled weekly check-in meetings to review updates with the team/issues/processes/etc.  Job Requirements: Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company Computer Proficiency with MS Office Applications Ability to read simple CAD drawings Must be logical with a strong attention to detail Must have strong organization and time management skills Must have a strong ability to manage relationships with customers, distributors and co-workers to ensure customer satisfaction Must have the ability to handle difficult/crucial conversations with employees and peers Strong analytical skills, and proficient in the use of statistical tools in problem solving Self-motivated and excited by the prospect of working in a dynamic, entrepreneurial environment Must have leadership skills with the drive to teach, develop and mentor other members of the team  Experience/Education:  Highschool Diploma Minimum 5+ years of management experience leading a team of 5 or more employees A strong understanding of sales principles and customer service practices Previous experience in providing support to a sales team Secondary education (specifically in business/administration) is an asset Experience with SAP is an asset For more information, please visit us at www.amico.com Salary: $80,000 -$90,000 + Benefits *Salary will be determined based on candidate's experience, skills and qualifications. *Only selected candidates will be contacted. *This is a current, real vacancy that needs to be filled as soon as possible. #AMICOPC

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