Customer Service Assistant

2 weeks ago

London, Canada The Canada Life Assurance Company Full time $31,400 - $42,500

Reporting to the Assistant Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, and Investment Only. You will work closely with Group Retirement Services Customer Service Specialists to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

What you will do:
  • Handling member and member plan maintenance on GPAS
  • Timely processing and distribution of incoming mail for GRS department
  • Mail preparation responsibilities including opening, photocopying, date stamping, and scanning paperwork for the GRS CSS’s working from home
  • Processing and sorting of withdrawal cheques for distribution
  • Cheque deposits
  • Clerical support for things such as creating member files and ad-hoc filing
  • Preparation of material to be mailed out to members and clients
  • Processing and distribution of various ad-hoc confirmation statements and letters
  • Preparation of forms as requested by members
What you will bring:
  • Has a Customer Service focus with a positive can-do attitude
  • Requires strong communication skills - both written and verbal
  • Is organized and able to work in a dynamic and changing environment
  • Is self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results-oriented, attention to details
  • Instills quality in day-to-day activities/processes
  • Requires strong interpersonal skills - team player a must
  • Ability to work comfortably with Microsoft products (i.e., Excel, Word)
  • Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
  • Experience with the GPAS and system would be an asset
  • Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

The base salary for this position is between $31,400.00 and $42,500.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e., annual bonus, commission, etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting; closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives, and talents are valued and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment, and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however, only those who qualify for an interview will be contacted.

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