Customer Service Representative

7 months ago

London, Canada Checkers Cleaning Supply Full time

**Customer Service Representative**

At Checkers Cleaning Supply, we take cleaning seriously, serving our clients with Honesty, _**INTEGRITY**_, and Dedication since 1984, providing Exceptional Service and Exceptional Supplies.

If you are looking to build a career you can love, we’re ready to help We’re looking for a person with _**GRIT**_ to work hard and get the job done.

The **Customer Service Representative** is an integral part of the Checkers team, responsible for providing our customers with exceptional customer service and support, putting the _**CUSTOMER FIRST**_. This position will require handling inquiries, processing orders, promoting our services, and ensuring that all customers have a positive experience with our company. Additionally, this role will also represent Checkers at our trade counter by greeting and assisting in-person customers in a friendly and professional manner, providing information, and managing transactions.

The Customer Service Representative will utilize their superior communication skills to respond to needs, address customer concerns and maintain our high standards of customer satisfaction. This position plays a pivotal part in fostering existing customer relationships, cultivating new ones, and building brand loyalty.

The Customer Service Representative will be a champion of the Checkers _“_**CUSTOMER FIRST**_”_ principles and help us achieve our vision to _**“be the leaders**_**in**_**our industry in the Great Lakes Region”.**_ If you have a passion for delivering outstanding customer service, we invite you to join our dynamic team.

**Performance Objectives**
- Provide exceptional customer service and support to all Checkers customers.
- Assist customers with product information, pricing, and availability.
- Process customer returns and exchanges quickly and efficiently.
- Operate the Checkers trade counter and provide service to in-person customers.
- Reply to any customer inquiries in a timely and professional manner.
- Resolve customer complaints and concerns with empathy and professionalism.
- Monitor the “live chat” portal option on the Checkers website.
- Maintain up to date customer information in Spire.
- Identify opportunities to offer additional Checkers products and services via a soft sell approach.
- Act as the “HUB” between the Sales Team and Logistics Team to ensure timely customer service and deliveries.
- Expedite order communication and follow-up to customers as required.
- Remain updated on the cleaning supply industry’s best practices and emerging trends.
- Comply with all Checkers policies and procedures.
- Perform any other duties as assigned by Checkers Management.

**Knowledge, Skills, and Competencies**
- High school diploma, or equivalent.
- 2+ years of experience in customer service or a related field.
- Able to work in a fast-paced environment and effectively multi-task.
- Accurate keyboarding and spelling skills, minimum of at least 50 wpm preferred.
- Knowledge of the commercial cleaning industry an asset.
- Excellent verbal, written and interpersonal communication skills.
- Positive attitude and passionate about delivering exceptional customer service.

**Key Performance Indicators**
- Customer Satisfaction
- Average Handling Time
- Order Accuracy Rate
- Attendance and Punctuality

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Checkers Cleaning Supply is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Checkers Cleaning Supply will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Checkers Cleaning Supply strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Checkers Cleaning Supply will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, ON N5W 6G9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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