Customer Experience Associate

4 days ago

Sherwood Park, Canada TD Bank Full time $22 - $28

Work Location: Sherwood Park, Alberta, Canada

Hours: 30

Line of Business: Personal & Commercial Banking

Pay Details: $21.50 - $27.98 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise the best suited banking solutions for a positive customer experience.

In this role, you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience. An undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, which is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

  • Customer Experience Associate

    4 days ago

    Sherwood Park, Canada TD Part time

    Work Location:Sherwood Park, Alberta, CanadaHours:30Line Of Business:Personal & Commercial BankingPay Details:$21.50 - $27.98 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...

  • Customer Experience Associate

    5 days ago

    Sherwood Park, Canada Innovative Wireless (Bell Mobility) Full time

    Innovative Wireless, a Bell Authorized Dealer offers a full range of wireless products and services for consumer, business medium and enterprise customers, including the largest selection of phones on the fastest and most advanced network technology, under Bell Mobility. The Customer Experience Associate (CEA) has overall responsibility for looking after...

  • Customer Experience Associate, Part-time

    7 months ago

    Sherwood Park, Canada Scotiabank Full time

    Requisition ID: 197487 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Service Associate

    7 months ago

    Sherwood Park, Canada Shopville Full time

    Are you passionate about delivering exceptional customer service on one of the world's largest eCommerce platforms? Shopville is looking for a dedicated Customer Service Associate with specialized expertise in managing Amazon's Seller Central platform to join our dynamic team. In this role, you'll be at the forefront of ensuring a seamless shopping...

  • Customer Support Associate

    4 weeks ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a dedicated and experienced Customer Support Associate to join our team at beBee Professionals in Sherwood Park, Canada.Job Overview:This is a full-time position that involves providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.Responsibilities:Provide support to customers via...

  • Customer Service Desk Associate

    2 months ago

    Sherwood Park, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Desk Associate

    4 weeks ago

    Sherwood Park, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Omni Customer Fulfillment Associate

    6 months ago

    Sherwood Park, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Manager, Sherwood Park

    3 days ago

    Sherwood Park, Canada Mark's Full time

    **What you’ll do** - Partner with SGM to hire and build a strong and diverse team. - Assist in scheduling and workload planning for efficient operations. - Take ownership of loyalty programs and coach and train team members on these programs. - Run the Manager on Duty program to enhance the customer experience on the sales floor. - Create a positive...

  • Customer Experience Coordinator

    7 months ago

    Sherwood Park, Canada L'OCA Full time

    **Job Description**: Join Our Team as a Customer Experience Coordinator at L'OCA! Are you ready to be the hero of customer inquiries? L'OCA is seeking a dynamic individual to take charge of all things customer-related, both online and in-person. As our Customer Experience Coordinator, you'll play a crucial role in ensuring every L'OCA customer feels valued...

  • Customer Experience Coordinator

    7 months ago

    Sherwood Park, Canada L'OCA Full time

    **Job Description**: Join Our Team as a Customer Experience Coordinator at L'OCA! Are you ready to be the hero of customer inquiries? L'OCA is seeking a dynamic individual to take charge of all things customer-related, both online and in-person. As our Customer Experience Coordinator, you'll play a crucial role in ensuring every L'OCA customer feels valued...

  • Customer Experience Representative

    5 days ago

    Sherwood Park, Canada Indigo Books & Music Full time

    Company Description **5 AM AVAILABILITY REQUIRED** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Omni Customer Fulfillment Associate Ft

    7 months ago

    Sherwood Park, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customized Trucks Sales Associate

    7 months ago

    Sherwood Park, Canada Sherwood Buick GMC Full time

    **Sherwood Buick GMC **is actively seeking to hire for the unique role of a Customized Vehicle Sales Associates to join our growing dealership in Sherwood Park, Alberta. Join one of the busiest dealerships in Alberta and jump into a successful, fun, and lucrative career in the automotive industry! **Sell the best selection of Customized, Lifted, and...

  • Customer Experience Specialist

    3 months ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sherwood Park, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...

  • Seasonal Customer Experience Representative

    4 months ago

    Sherwood Park, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Associate

    4 weeks ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    At beBee Professionals in Sherwood Park, we're seeking a highly motivated Customer Service Associate to excel in our food counter role.Key Responsibilities:Greet customers and efficiently process their orders.Prepare food items according to customer preferences, ensuring exceptional quality and presentation.Maintain a clean and organized food counter area,...

  • Customer Experience Representative

    7 months ago

    Sherwood Park, Canada BIS Safety Software Full time

    Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you. **_ BIS Safety Software_** is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are looking to add a positive, upbeat team member who cares deeply...

  • Pt Customer Experience Manager

    5 days ago

    Sherwood Park, Canada Michaels of Canada, ULC. Full time

    Store - EDMONTON-SHERWOOD PARK, AB We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • Retail Sales Associate

    4 weeks ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    OverviewBeBee Professionals in Sherwood Park seeks a diligent and detail-oriented Retail Sales Associate to provide exceptional customer service, manage transactions, and maintain a clean checkout area.Salary & BenefitsThe successful candidate can expect a competitive hourly wage of $14-$18 per hour, plus performance incentives, flexible scheduling, and...