Customer Experience Representative

6 months ago

Sherwood Park, Canada BIS Safety Software Full time

Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you.

**_ BIS Safety Software_** is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.

The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers. Essentially, you will be the first point of contact when a user needs technical assistance.

**What you bring to the table**:

- A minimum of 2 years experience delivering exceptional customer service
- Enjoy working with people, helping to solve their problems
- Possess excellent listening skills
- Work well independently as well as being a great team player
- Exhibit great leadership qualities, acting as a mentor to other team members
- Display a positive and friendly demeanor when dealing with customers over the phone
- Possess strong computing skills (you need a strong understanding of computer programs and how they work)
- Handle complex inquiries independently
- Thrive in a busy environment
- Demonstrate advanced customer service skills
- View inquiries as opportunities to exceed customer expectations
- Consistently maintain a positive attitude
- Have strong English written and oral communication skills
- Proficiency in Microsoft Word and Excel

**Here's what you'll be doing**:

- Providing outstanding technical support for customers
- Following up on customer requests to ensure complete handling of the caller’s inquiry
- Creating cases for new features and solutions for our development team to implement
- Testing cases released by the development team to ensure proper functioning
- Making suggestions for ways of improving workflows and processes
- Recording and forwarding customer feedback to the appropriate areas
- Educating and providing training to customers on using various aspects of the software
- Tracking frequent call types for discussion during weekly meetings
- Participating in daily team meetings

**Bonus points if you have (these are assets, but not required)**:

- Experience as a team lead or supervisor in a previous role
- Experience in providing technical support for software providers
- Spanish or French language skills

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role. In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.
- Job ID #_T202402-23CCE

**Why join us**

At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We don’t use titles as they don’t reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don’t need titles

**We'd love to hear from you**

Visit our Careers Page to learn more.

We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.

  • Customer Experience Specialist

    3 months ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sherwood Park, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...

  • Customer Service Representative

    6 months ago

    Sherwood Park, Canada Park Mazda Full time

    **A Little About Park Mazda** Park Mazda is a family owned and operated Dealership based in the heart of Sherwood Park. We pride ourselves on our positive, uplifting, happy to come to work morale, and believe in investing in our people. At Park Mazda, you are never "just a number". You are part of our family and we value YOU! **Customer Service...

  • Customer Service Representative

    7 months ago

    Sherwood Park, Canada Fix Auto Sherwood North Full time

    As a part of Fix Auto’s office team, the Customer Service Representative will assist customers with the collision repair process and possess the highest level of customer satisfaction and confidence in our services and shop. ***: The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality,...

  • Customer Service Representative

    6 months ago

    Sherwood Park, Canada Fix Auto Sherwood Park Full time

    Fix Auto’s office staff member, the Customer Service Representative, will assist customers with the collision repair process and ensure customer satisfaction and confidence in our services and shop. **2.**: The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR...

  • Customer Service Representative

    2 months ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Sherwood Park. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items...

  • Seasonal Customer Experience Representative

    4 months ago

    Sherwood Park, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Service Representative

    6 months ago

    Sherwood Park, Canada Park Mazda Full time

    If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a...

  • Customer Service Representative

    6 months ago

    Sherwood Park, Canada Park Mazda Full time

    If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a...

  • Customer Service Representative

    6 months ago

    Sherwood Park, Canada Trouw Nutrition Full time

    Trouw Nutrition is hiringwe’re looking to add a **Customer Service Representative **to join our team in Sherwood Park, AB. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and...

  • Customer Service Representative

    2 months ago

    Sherwood Park, Alberta, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Sherwood Park is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases...

  • Customer Service Representative

    6 months ago

    Sherwood Park, Canada The UPS Store #266 Full time

    The UPS Store is a locally owned franchise business looking to hire a part-time Customer Service Representative for a Sherwood Park store. We are looking for hard working individuals with a good attitude and a willingness to learn. **Duties** - Delivers exceptional customer service while building rapport and trust with customers for future business -...

  • Csr (Customer Service Representative)

    1 month ago

    Sherwood Park, Canada Park Mazda Full time

    If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants. This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a...

  • Customer Service Representative

    4 weeks ago

    Sherwood Park, Alberta, Canada Devi Projects Ltd Full time

    About Devi Projects LtdWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch service and ensuring our clients feel valued and supported.Job SummaryWe are seeking an experienced Customer Service Representative to join our team. As a key member of our sales team, you will be...

  • Customer Care Representative

    2 months ago

    Sherwood Park, Canada Smart Start Canada ULC Full time

    **Company**:Smart Start Canada ULC **Position: CCR-**Customer Care Representative **Job Type**: Full-Time, Permanent **Location**:#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta **Shifts available**: To be discussed during an interview. **Wage**:Starting at $17.50, will be discussed during an interview. - This is a bilingual French/English position. -...

  • Customer Care Representative

    6 months ago

    Sherwood Park, Canada Smart Start Canada ULC Full time

    **Company**:Smart Start Canada ULC **Position**:CCR-** **Customer Care Representative **Job Type**: Full Time, Permanent **Location**:#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta **Shifts available**: To be discussed during an interview. **Wage**:Starting at $17.50, will be discussed during an interview. - This is an in-office position, there are...

  • Customer Care Representative

    6 months ago

    Sherwood Park, Canada Smart Start Canada ULC Full time

    **Company**:Smart Start Canada ULC **Position**:CCR-** **Customer Care Representative **Job Type**: Full Time, Permanent **Location**:#50, 2899 Broadmoor Blvd., Sherwood Park, Alberta **Shifts available**: To be discussed during an interview. **Wage**:Starting at $17.50, will be discussed during an interview. - This is an in-office position, there are...

  • Customer Service Representative

    3 months ago

    Sherwood Park, Canada The Boyd Group Inc. Full time

    Sherwood Park, Alberta **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage...

  • Customer Service Representative

    4 weeks ago

    Sherwood Park, Canada Boyd Autobody & Glass Full time

    Sherwood Park, AlbertaWe put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Customer Service Representative is responsible for providing exceptional customer experience. They manage working...

  • Customer Service Representative

    2 months ago

    Sherwood Park, Canada Boyd Autobody & Glass Full time

    Sherwood Park, AlbertaWe put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Customer Service Representative is responsible for providing exceptional customer experience. They manage working...

  • Inside Sales/customer Service Representative

    6 months ago

    Sherwood Park, Canada Trail Tire - Sherwood Park Full time

    Our family-owned business, based in Sherwood Park, is rapidly growing and we are currently seeking a talented and dedicated Inside Sales / Customer Service Representative to join our team in Sherwood Park, AB. As a Customer Service Representative, you will be responsible for providing outstanding service and welcoming environment to our clients and ensuring...