Customer Experience Coordinator

2 weeks ago

Sherwood Park, Canada L'OCA Full time

**Job Description**:
Join Our Team as a Customer Experience Coordinator at L'OCA

Are you ready to be the hero of customer inquiries? L'OCA is seeking a dynamic individual to take charge of all things customer-related, both online and in-person. As our Customer Experience Coordinator, you'll play a crucial role in ensuring every L'OCA customer feels valued and heard.

Your Mission:
- Work with our social media team to handle customer interaction - posts, stories, for all L'OCA brands including PYRO and ORO
- Become the go-to expert on our loyalty program, guiding customers through the perks and answering all their questions.
- Dive into the world of events and bookings, helping bring our classroom programs to life.

Who We're Looking For:

- You're a recent marketing grad eager to dive into the world of customer experience.
- Flexibility is your middle name - evenings and weekends are no problem for you
- You've got excellent communication skills and a passion for providing exceptional customer service.
- While retail experience is a bonus, your enthusiasm and willingness to learn are what truly set you apart.

Perks of the Job:

- A chance to be part of something truly special and make a real impact on our customers' lives.
- Work alongside a passionate team who values your contributions and supports your growth.
- Dive into the exciting world of marketing, promotions, and events, and watch your skills grow.

L’OCA Quality Market is an emerging specialty grocer and gourmet food retailer in Canada whose purpose is to “Spread the Love” by delivering a world-class food experience. Our core values are Quality, Scratch, Theatre, Service, and Love. Each location is comprised of a full artisanal market experience, including full-service restaurant(s), where traditional artisanal craftsmanship and service on the front end meets new world technology and innovation on the back end. A revolutionary purchasing and org structure, supported by custom technology, allows us to leverage efficiency across the business unit to drive scratch perishable production, massive prepared foods selection, full carcass meat programs, and world class service in a cost-effective format. There is also a special place in our hearts for quality local and Canadian products and we aim to deliver positive change to the food chain through a focus on local sourcing and private label partnerships. We are currently laying the groundwork for a national chain focused initially on western Canada. Our first location is 48k square feet, and located in Sherwood Park, Alberta.

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