Customer Service Associate

7 months ago


Sherwood Park, Canada Shopville Full time

Are you passionate about delivering exceptional customer service on one of the world's largest eCommerce platforms? Shopville is looking for a dedicated Customer Service Associate with specialized expertise in managing Amazon's Seller Central platform to join our dynamic team. In this role, you'll be at the forefront of ensuring a seamless shopping experience for our customers across both American and Canadian Amazon storefronts.

**Job Summary**:
As a Customer Service Associate - Amazon Storefront Specialist, you'll play a pivotal role in providing outstanding support to our valued customers on Amazon. Your main responsibility will be to address customer inquiries, resolve issues, and oversee various aspects of our Amazon storefront operations. From managing returns and monitoring product feedback to supervising a virtual assistant for off-hour support, you'll be instrumental in upholding Shopville's commitment to excellence.

**Responsibilities**:

- Act as the primary point of contact for customer inquiries and issues on our Amazon storefronts.
- Manage returns and facilitate resolutions for customer concerns.
- Supervise a virtual assistant responsible for providing customer support during off-hours.
- Monitor product feedback, A-Z claims, and chargeback claims, taking appropriate actions as needed.
- Ensure a positive shopping experience for customers by resolving issues promptly and effectively.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service, preferably within an eCommerce environment.
- Proficient in navigating Amazon's Seller Central platform and its features.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to thrive in a fast-paced, customer-centric environment.
- While proficiency in French and/or Spanish is not required, it is highly beneficial.
- Proficiency in computer skills, including CRM systems, MS Office, and internet navigation.

Pay: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- On-site parking
- Store discount

Day range:

- Monday to Friday

Shift:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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