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user support technician

1 month ago

Vancouver, Canada Travlink Employment Consulting and Travel Ltd. Full time $31
  • Durée de l'emploi: Temporaire
  • Langue de travail: Anglais
  • Heures de travail: 32 hours per week
  • Education:
  • Expérience:
  • Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Work setting
  • Consulting firm
  • General office
  • Private company, corporation or industry
  • Office building
  • Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Computer and technology knowledge
  • Android
  • iOS
  • MAC
  • Internet
  • Desktop applications
  • File management software
  • Multimedia software
  • Presentation software
  • Communication software
  • Image editing software
  • Business diagram software
  • Desktop publishing software
  • Database software
  • Mac OS
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Experience
  • 1 year to less than 2 years
  • Health benefits
  • Dental plan
  • Health care plan
  • Paramedical services coverage