User Support Technician

5 months ago

Vancouver, Canada HealthTab Inc. Full time

Education: College/CEGEP
- Experience: 2 years to less than 3 years
**Work setting**:

- Testing
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Troubleshoot and resolve technical problems
**Communication protocols**:

- EDI
**Computer and technology knowledge**:

- Website creation and management software
- Software development
- Data analysis software
- MS Excel
**Area of work experience**:

- Testing and evaluation
- Quality control and assurance
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:

- Client focus
- Excellent oral communication
- Excellent written communication
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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