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User Support Technician

4 weeks ago

Vancouver, Canada Travlink Employment Consulting and Travel Ltd. Full time

Work Term: Temporary
- Work Language: English
- Hours: 32 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- **Work setting**:

- Consulting firm
- General office
- Private company, corporation or industry
- Office building
- ** Tasks**:

- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:

- Android
- iOS
- MAC
- Internet
- File management software
- Multimedia software
- Presentation software
- Communication software
- Image editing software
- Business diagram software
- Desktop publishing software
- Database software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage