User Support Technician

2 months ago

North Vancouver, Canada Address Signage Co Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Internet
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- MS Office
- MS Windows
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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