User Support Technician

5 days ago

Vancouver, Canada Action Lock & Safe Ltd Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- JavaOS
- Internet
- File management software
- Programming software
- JavaScript
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
**Security and safety**:

- Bondable
- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- What is the highest level of study you have completed?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Health benefits**:

- Dental plan
- Health care plan
**Other benefits**:

- Free parking available

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