User Support Technician

3 months ago

Vancouver, Canada Vorum Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Willing to relocate
- Help desk
- Research and development institution
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Repair or replace interior components
- Repair and maintain fabrication and laboratory equipment
- Program CNC machine tools
**Type of product**:

- Photographic equipment and supplies
- Printed Circuit Boards (PCB)
**Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Servers
- Word processing software
- 3D graphic software
- Image editing software
- Database software
- Computer-aided design (CAD)
- Spreadsheet
- Computer numerical control (CNC) machines
- Specialized hardware development
- Scanning system
**Equipment and machinery experience**:

- Scanner
**Equipment, eystems and controls experience**:

- Medical and biomedical equipment and systems
**Transportation/travel information**:

- Willing to travel
- Willing to travel regularly
- Willing to travel cross-border
- Willing to travel for extended periods
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Own tools/equipment**:

- Internet access
- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you available for the advertised start date?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Bonus
**Long term benefits**:

- Maternity and parental benefits
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available

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