Current jobs related to Senior Customer Success Lead - Calgary, Alberta - ABC Fitness

  • Sales Growth Specialist

    4 weeks ago

    Calgary, Alberta, Canada Cogir Senior Living Canada Full time

    Cogir Senior Living Canada is a leading provider of senior living options across the country. We offer a range of services including independent living, assisted living and memory care.Key ResponsibilitiesPursue sales targets by establishing strong relationships with seniors and their loved onesDevelop and execute strategic sales action plans to promote our...

  • Strategic Operations Leader for Senior Living Residence

    4 weeks ago

    Calgary, Alberta, Canada Cogir Senior Living Canada Full time

    Cogir Senior Living Canada manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.We are seeking a highly skilled Executive Director with strong operations leadership experience in hospitality. You will oversee the general management of our retirement...

  • Senior E Lead

    2 months ago

    Calgary, Alberta, Canada undisclosed Full time

    JOB SUMMARYWe are seeking a highly skilled Senior Collision Repair Estimator to lead our team at an undisclosed location. As a key member of our team, you will be responsible for leading our modern facilities with state-of-the-art equipment and tools while overseeing automotive estimating duties.This role is ideal for individuals who are passionate about the...

  • Senior Living Operations Manager

    1 month ago

    Calgary, Alberta, Canada Cogir Senior Living Canada Full time

    About Cogir Senior Living CanadaCogir Senior Living manages retirement residences across the country. We offer a range of senior living options, including independent living, assisted living, and memory care.Our commitment to delivering exceptional experiences for our residents has earned us a reputation as a trusted leader in the seniors' living...

  • Senior Construction Estimator Lead

    3 weeks ago

    Calgary, Alberta, Canada Taylor Ryan Executive Search Partners Full time

    Job Summary:As a Senior Construction Estimator Lead at Taylor Ryan Executive Search Partners, you will play a pivotal role in driving the success of our clients' construction projects by delivering accurate and competitive cost estimates.About the Role:This is an exceptional opportunity for a seasoned construction estimator to leverage their expertise and...

  • Senior Land Development Engineer Lead

    4 weeks ago

    Calgary, Alberta, Canada Stantec Full time

    We are seeking a seasoned Senior Land Development Engineer to lead our team in delivering high-complexity land development projects for our clients in Calgary and southern Alberta.About the RoleThis is an exceptional opportunity to leverage your expertise and passion for community development, working closely with our team of experts to drive project...

  • Executive Director

    4 weeks ago

    Calgary, Alberta, Canada Cogir Senior Living Canada Full time

    Cogir Senior Living Canada is a leader in retirement residences management, offering senior living options across the country.Competitive SalaryThe Executive Director will enjoy a competitive salary ranging from $120,000 to $180,000 per year, reflecting experience and expertise, with eligibility for a short-term incentive plan and annual merit increases.We...

  • Senior Geotechnical Engineer

    2 weeks ago

    Calgary, Alberta, Canada Klohn Crippen Berger Full time

    Unlock new challenges and opportunities as a Senior Geotechnical Engineer at Klohn Crippen Berger. Based in Calgary, Alberta, this exciting role offers the chance to drive project success and lead multidisciplinary teams.About the JobThis Senior Geotechnical Engineer position will provide you with a unique opportunity to work on large-scale projects in...

  • Senior Infrastructure Systems Lead

    2 weeks ago

    Calgary, Alberta, Canada oilandgas Full time

    At AtkinsRéalis, we are seeking a highly skilled Senior Infrastructure Systems Lead to join our team. In this critical role, you will be responsible for overseeing the technical aspects of LRT systems commercial contracts.About the RoleWe are looking for an experienced professional with a strong background in LRT systems, including traction power,...

  • Senior Estimator Lead

    4 weeks ago

    Calgary, Alberta, Canada TransAlta Full time

    Job DescriptionWe are seeking a highly skilled Senior Estimator Lead to join our team at TransAlta.About the RoleThis is a dynamic and challenging opportunity for an experienced estimator with exceptional leadership skills to oversee the preparation of accurate, competitive, and timely project cost estimates. As a trusted advisor to key stakeholders, you...

  • Senior Technical Operations Lead

    2 months ago

    Calgary, Alberta, Canada Netcracker Technology Full time

    Are you a highly skilled technical professional looking for a challenging role? We are seeking an experienced Senior Technical Operations Lead to join our team at Netcracker Technology.About the RoleThis is a full-time, permanent position with a salary range of $120,000 - $160,000 per year, depending on experience. As a Senior Technical Operations Lead, you...

  • Senior Commercial Mortgage Origination Lead

    4 weeks ago

    Calgary, Alberta, Canada BGO Full time

    Job Title: Senior Commercial Mortgage Origination LeadWe are seeking an experienced professional to lead our mortgage origination team in the Prairies Region, responsible for originating and structuring commercial mortgage transactions that meet our high standards of quality and risk management.About Us:BGO is a leading global real estate investment...

  • Chief Operations and Success Strategist

    3 weeks ago

    Calgary, Alberta, Canada Janalta AltaML Full time

    Job Title: Chief Operations and Success StrategistOverviewWe're seeking a dynamic leader to join Brilliant Harvest as the Vice President, Operations and Customer Success. This role will drive key business functions, including operations, customer onboarding and support, dealer supplier partnerships, government grant management, and HR processes.Key...

  • Senior Infrastructure Project Lead

    3 weeks ago

    Calgary, Alberta, Canada O'Hara Search Group Full time

    About the RoleO'Hara Search Group is seeking a seasoned Senior Infrastructure Project Lead to oversee large-scale construction projects in the EPC/EPCM sector. This position offers an exceptional opportunity to work with a high-performing team of industry experts on multi-billion-dollar infrastructure projects.Key ResponsibilitiesAs the Senior Infrastructure...

  • Insurance Leadership Position for Commercial Underwriting Success

    4 weeks ago

    Calgary, Alberta, Canada Sauce Recruitment Corp. Full time

    About the RoleThis senior leadership position is based in Western Canada and offers a unique opportunity to lead a team of 35 professionals in commercial mid-market underwriting success, profitability, growth, and operational efficiencies for multiple product lines.The ideal candidate will have a strong background in commercial underwriting theories and...

  • Senior Accountant Lead

    2 days ago

    Calgary, Alberta, Canada LandSolutions Inc Full time

    LandSolutions Inc is a leading provider of land and property services, dedicated to delivering exceptional solutions across various sectors. Our organization fosters a culture of collaboration, innovation, and excellence, prioritizing our employees' professional growth and well-being.About the RoleThe Senior Accountant reports directly to the Accounting...

  • Senior Multi-Family Development Lead

    15 hours ago

    Calgary, Alberta, Canada Randstad Full time

    We are seeking a highly skilled Senior Multi-Family Development Lead to join our team in Calgary, AB. As a critical member of our organization, you will be responsible for leading multi-family projects from implementation to completion. Your expertise in project management will ensure that projects are completed safely, on time, and within budget according...

  • Senior Environmental Project Lead

    1 month ago

    Calgary, Alberta, Canada Stantec Consulting International Ltd. Full time

    We are seeking a highly motivated and organized Senior Environmental Project Lead to join our Assessment and Permitting team within Stantec Consulting International Ltd.'s Environmental Services Business Centre.Company OverviewStantec is grounded in safety, quality, and ethics, with experts leading their fields and guiding our work with rigor, a creative...

  • Senior Hospitality Leader

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Calgary is seeking a Senior Hospitality Leader to oversee all aspects of our restaurant operations. The ideal candidate will have a strong background in leadership, customer service, and business management.Responsibilities:Manage daily restaurant operations, including staff scheduling, inventory control, and customer service.Develop...

  • Sales and Community Outreach Leader

    4 weeks ago

    Calgary, Alberta, Canada Cogir Senior Living Canada Full time

    Cogir Senior Living Canada manages retirement residences across the country, offering a range of senior living options including independent living, assisted living, and memory care.What We're Looking ForWe're seeking sales leaders who embody courage and empathy, possess tenacity, curiosity, and patience to support our prospects in their retirement living...

Senior Customer Success Lead

2 months ago

Calgary, Alberta, Canada ABC Fitness Full time

Job Overview

ABC Fitness is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our top-tier customers, acting as their main point of contact and trusted advisor.

Key Responsibilities

  • Relationship Management: Build and maintain strong, long-lasting relationships with customers, providing proactive guidance and support to ensure their success.
  • Customer Advocacy: Understand customer needs and advocate on their behalf within ABC Fitness, ensuring their feedback is heard and acted upon.
  • Usage and Adoption: Monitor customer usage patterns and provide guidance to ensure customers are leveraging the full capabilities of our platform.
  • Problem Resolution: Address customer concerns and challenges promptly, working with internal teams to find solutions and maintain high customer satisfaction.
  • Performance Metrics: Track and report on key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), customer retention, expansion, and renewal rates.
  • Training and Enablement: Conduct training sessions and create resources to help customers better understand and utilize ABC Fitness features.
  • Customer Success Plans: Develop and execute tailored success plans for customers, outlining their goals, strategies, and key milestones.
  • Expansion Opportunities: Identify and drive opportunities for account growth and expansion, working closely with the product marketing team.

Requirements

  • Minimum of 3-5 years of experience working as a Customer Success Manager at a SaaS organization.
  • Proficiency with common Customer Success tools such as Gainsight, Totango, or similar.
  • Experience with CRM systems like Salesforce or HubSpot.
  • Strong analytical skills with the ability to interpret customer data and metrics.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal partners.
  • A proactive and solution-oriented mindset, with strong problem-solving skills.
  • Ability to work independently and manage multiple customer relationships effectively.
  • A customer-centric approach and a commitment to delivering exceptional service.