Analyst - Client Success
1 month ago
401 9th Avenue SW, Suite 1930 Calgary Alberta,T2P 3C5
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets
The BMO Radicle team within Capital Markets supports BMO’s Climate Ambition to be our client's lead partner in the transition to a net-zero world. The BMO Radicle business comprises Sustainability Advisory, Carbon Credit Development, Carbon Markets, and Climate Smart. The Sustainability Advisory and Carbon Credit Development businesses help our clients identify, assess and develop potential decarbonization pathways, while our Carbon Markets platform allows for the monetization of developed carbon credits arising from emissions reduction activities. Our Climate Smart greenhouse gas emissions foot printing tool allows for the comprehensive measurement and reporting of our clients’ scope 1, 2 and 3 emissions across their business and supply chain.
The Credit Development Service team is responsible for delivering on a range of carbon credit products across several portfolios, to deliver outstanding value and client service to BMO Radicle’s clientele.
Reporting to the Vice President, Client Success, the Analyst, Client Success position requires a team member who thrives in a collaborative team environment, can meet immediate needs while planning for the future and strives for continuous improvement, all while being client obsessed.
**Key team member aptitudes and attributes**:
- Detailed and interested in the technical aspects of everything
- Open-minded and willing to learn
- Proactive problem solver and flexible team player
- A solution-oriented initiator, a self-starter and a driver of change and progress
- A clear and effective communicator, both written and verbal
**Core expectations and responsibilities of the role**:
**Be client obsessed** : understand that our clients are at the center of everything we do, and build systems, structures, tools, and product collateral that optimizes our clients’ experience.
**Be our clients’ biggest advocate**:build strong relationships, set clear expectations, seek out answers to their questions, share their feedback and encourage action. You will represent BMO to our clients, from contract through to project end-of-life, and directly influence their impression of and desire to continue working with our organization.
- Follow BMO Radicle client monitoring requirements: ensure monitoring practices meet technical requirements established by the protocol, regulations, and/or BMO Radicle’s Credit Development team.
- Under the supervision of the Associate, Client Success, execute client campaigns, including implementation and registration of new projects and collection of monitoring data and revised inventories for existing projects.
- Ensure client data is reviewed in a timely manner and concerns are communicated quickly and clearly, particularly during active campaigns.
- Be a collaborative, responsive and active member of a motivated, engaged, and positive team environment. Have high expectations of self and of teammates.
- As needed, support implementation of data quality and controls processes.
**Qualifications**:
- 1-3 years of experience in greenhouse gas reduction projects, carbon credit markets, emissions management, and/or related fields.
- Technical, engineering, or scientific background (chemical/mechanical engineering, petroleum engineering/diploma, environmental sciences/engineering, instrumentation, etc.).
- Strong written and verbal communication skills across cross-disciplined and cross-functional stakeholder groups.
- Proven experience with project management/implementation success across multiple stakeholders and/or jurisdictions.
- Familiarity with jurisdictional and sectoral standards and regulations in one or more areas (Methane, Low Carbon Fuels, Carbon Capture & Storage)
- Examples/Keywords: greenhouse gas, Energy Transition, Sustainability, TIER, NPRI, GHGRP, OBPS, CFR, LCFS, WCI, MRV/MMV.
**Salary**:
$60,000 - $80,000 CAD
**Salary**:
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a membe
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