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Immersive Experience

1 week ago

niagara falls, Canada Tripshepherd Full time

Immersive Experience & Partnership Specialist

Location : Niagara Falls (Full-time - In office)

Start Date : Immediate


Why Tripshepherd?

At Tripshepherd, we believe travel should be transformative, creating authentic connections between travelers and local communities. As our Immersive Experience & Partnership Specialist , you’ll shape the vision and development of unforgettable, story-driven experiences in destinations like Niagara Falls, NYC, and Bali—while building a vibrant network of local partners who bring these adventures to life.


Role Overview

In this role, you will blend creative storytelling, cultural insight, and partnership-building. You’ll collaborate with local hosts to design immersive travel offerings, cultivate relationships with community partners and influencers, and maintain high-quality standards that consistently wow our travelers.


Key Responsibilities

Immersive Experience Creation & Script Development

  • Conceptualize and develop engaging, multi-sensory travel experiences with compelling narratives.
  • Collaborate with local experts to ensure cultural authenticity, feasibility, and alignment with Tripshepherd’s ethos.
  • Continuously refine experiences based on traveler feedback and host insights.


Co-Creator Recruitment & Onboarding

  • Identify and recruit diverse local hosts, guides, and influencers who offer genuine perspectives on their communities.
  • Implement creative outreach strategies via social media, local networks, and community events.
  • Lead structured onboarding sessions, providing clear guidelines, storytelling tips, and ongoing support.


Partnership & Relationship Management

  • Serve as the primary liaison for local hosts and partners, maintaining positive, productive relationships.
  • Conduct regular check-ins, facilitate feedback loops, and address challenges promptly.
  • Work closely with cross-functional teams (e.g., marketing, operations) to coordinate logistics and ensure cohesive branding.


Community Building & Collaboration

  • Foster a sense of community among co-creators through online forums, meetups, and knowledge-sharing events.
  • Cultivate partnerships with relevant travel influencers, local organizations, and community leaders to broaden our reach.
  • Encourage collaboration and innovation, ensuring hosts feel supported and inspired to create exceptional experiences.


Quality Control & Improvement

  • Track and analyze traveler satisfaction (e.g., NPS, reviews, engagement metrics) to evaluate success and identify improvements.
  • Promote best-in-class standards for immersive experiences, cultural respect, and ethical tourism.
  • Leverage data insights to refine offerings and enhance overall impact on travelers and communities.


Scalable Systems & Toolkit Development

  • Develop repeatable processes, frameworks, and toolkits for consistent experience design and co-creator onboarding.
  • Document learnings, best practices, and success stories to facilitate quick adaptation in new destinations.
  • Ensure all systems are built with sustainability and future growth in mind.


What Success Looks Like

  • Growth of Immersive Experiences : Launch compelling, story-driven travel experiences that resonate with travelers and highlight local culture.
  • Robust Co-Creator Network : Build an enthusiastic network of local hosts who feel empowered and engaged.
  • High Satisfaction Ratings : Maintain strong traveler feedback (NPS, reviews) reflecting the quality and uniqueness of Tripshepherd’s experiences.
  • Efficient Scalability : Develop documented, scalable processes that simplify onboarding and allow for easy expansion into new locations.



Ideal Candidate Profile

  • Creative Visionary & Storyteller : Experience in immersive events, theater, or narrative design, with an eye for multisensory storytelling.
  • Partnership Builder : Skilled at forging strong, long-lasting relationships with a variety of stakeholders.
  • Community & Process-Oriented : Capable of creating structured systems and supportive communities that encourage collaboration.
  • Cultural Sensitivity : Passionate about ethical tourism, respectful of local traditions and community needs.
  • Data & Results-Driven : Comfortable using metrics and feedback to continuously refine programs and partnerships.
  • Hands-On & Entrepreneurial : Thrives in dynamic environments, ready to wear multiple hats and pivot as needed.