E-commerce Sales Consultant

4 weeks ago

Old Toronto, Canada Brand Momentum Full time

GE Appliances Canada is a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers. With a commitment to excellence and sustainability, we seek a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team.
Role Summary/Purpose
Our E-commerce Sales Consultant will be pivotal in providing high-quality sales support and customer service to our online shoppers. The e-commerce sales consultant engages consumers on their shopping journey, providing personalized shopping assistance in a format that suits the shoppers' needs, whether via online chat, email, or phone. From pre-purchase product expertise, conversion to sale, ordering and billing support to delivery and post-sale use and care, the consultants will offer a full-service experience designed to bring happiness and well-being to every home.
Essential Responsibilities

Deliver an exceptional shopping experience when assisting shoppers through ordering via email, phone, online chat or text.
Maximize sales conversion through excellent customer service, product knowledge and follow-through calls and emails to finalize sales and meet KPIs.
Exceed customers' expectations by providing the highest level of care and service from when an inquiry initiates until the order is delivered and through the ownership experience.
Ensure orders are processed timely and accurately. Address any order adjustments and billing corrections completely. Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and consumer relations activities.
Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners.
Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends.
Align communication with overall marketing and business objectives.
Check and promptly reply to all product reviews based on the company's policies and standards.
Utilize monthly reports to measure performance based on the identified key performance indicators (KPIs) and adjust strategies based on data insights.
Proactively utilize the CRM system to record and maintain shopper/owner information, feedback, and insights to be used by internal teams to drive business success.
Understand the value of the retail channel partners and how to qualify leads appropriately to enhance brand loyalty across all channels.

QUALIFICATIONS / REQUIREMENTS

Associate's degree from an accredited university or college or equivalent work experience.
Customer service and Sales experience.
Track record of sales success and or exceptional customer support.
Excellent written and verbal communication skills.
Computer literate with typing skills and the ability to learn new applications quickly.
Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
Consumer-centric mindset and attitude.
Strong work ethic with integrity, self-motivation, and personal responsibility.
Experience with Call Centers or equivalent customer service experience.
Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers.
Entrepreneurial spirit: the desire to exceed sales goals.
English and French required.

If you are a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply for this exciting opportunity. Join GE Appliances Canada and be part of a team dedicated to shaping the future of home appliances.
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