E-commerce Sales Consultant

1 day ago

Toronto, Ontario, Canada Brand Momentum Full time
Drive Sales and Customer Satisfaction with Brand Momentum

At Brand Momentum, we're seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team. As a key player in our Direct-To-Consumer business, you'll be responsible for providing exceptional sales support and customer service to our online shoppers.

Key Responsibilities:

  • Engage with customers on their shopping journey, providing personalized assistance via online chat, email, or phone.
  • Offer pre-purchase product expertise, conversion support, ordering and billing assistance, and delivery and post-sale support to ensure a seamless customer experience.
  • Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPIs.
  • Address order adjustments and billing corrections promptly.
  • Initiate cold calls to promote our services to select 3rd-party business partners.
  • Collaborate with E-commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends.
  • Align communication with overall marketing and business objectives.
  • Monitor and respond to product reviews based on company policies and standards.
  • Utilize monthly reports to measure performance and adjust strategies based on data insights.

Requirements:

  • Associate's degree from an accredited university or college or equivalent work experience.
  • Customer service and sales experience.
  • Track record of sales success and exceptional customer support.
  • Computer literacy with typing skills and the ability to learn new applications quickly.
  • Entrepreneurial spirit with a desire to exceed sales goals.
  • Proficiency in English and French.

If you're a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply for this exciting opportunity.

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