E-commerce Sales Consultant
1 month ago
As an E-commerce Sales Consultant at GE Appliances Canada, you will play a pivotal role in delivering exceptional shopping experiences to our online customers. Your primary responsibility will be to engage consumers on their shopping journey, providing personalized assistance in a format that suits their needs, whether via online chat, email, or phone.
Key Responsibilities- Deliver high-quality sales support and customer service to online shoppers, ensuring a seamless and personalized experience.
- Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPIs.
- Exceed customers' expectations by providing the highest level of care and service from inquiry initiation to order delivery and through the ownership experience.
- Process orders timely and accurately, addressing any order adjustments and billing corrections completely.
- Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and consumer relations activities.
- Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners.
- Collaborate with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends.
- Align communication with overall marketing and business objectives.
- Monitor and respond to product reviews based on company policies and standards.
- Utilize monthly reports to measure performance based on identified KPIs and adjust strategies accordingly.
- Associate's degree from an accredited university or college or equivalent work experience.
- Customer service and sales experience.
- Track record of sales success and/or exceptional customer support.
- Excellent written and verbal communication skills.
- Computer literate with typing skills and the ability to learn new applications quickly.
- Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
- Consumer-centric mindset and attitude.
- Strong work ethic with integrity, self-motivation, and personal responsibility.
- Experience with Call Centers or equivalent customer service experience.
- Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers.
- Entrepreneurial spirit: the desire to exceed sales goals.
- English and French required.
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Old Toronto, Ontario, Canada Brand Momentum Full timeRole SummaryGE Appliances Canada is a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers.We seek a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team.Key ResponsibilitiesDeliver exceptional shopping experiences...
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Old Toronto, Ontario, Canada Brand Momentum Full timeAbout the RoleWe are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at GE Appliances Canada. As a key member of our team, you will be responsible for providing high-quality sales support and customer service to our online shoppers.Key ResponsibilitiesDeliver exceptional shopping experiences through...
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