Partnerships Manager

4 days ago

montréal, Canada Protect Group Full time

Partnership Manager, Commercial - Protect GroupLocation: Preferred locations, Texas or MontrealContract: Permanent, Full-Time office (Flexible hours) Salary: Competitive depending on experience Company OverviewProtect Group specialises in enhancing customer experience and generatingadditional revenue for businesses through their innovative technology solutions.Founded in 2016, the company has rapidly grown to serve over 400 businesspartners across 75+ countries with a presence in 12 global offices.Protect Group offers a dynamic, AI-driven widget that integrates easily into onlinebooking and sales platforms, providing customer-experience solutions and additionalrevenue services. This helps businesses boost customer satisfaction and ancillaryrevenue without significant upfront costs.'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. Youwill care passionately about what you do and will be able to play a part in thecontinued growth of a business that is disrupting global industries and major brandsacross the transportation, travel, hospitality, events and financial services sectors.The Role:Maximising revenue and commercial performance from our key partners is crucial forthe growth of our business. Sitting within our commercial team, you will have theopportunity to provide a unique voice to grow the value that we can achieve from ourproducts across the global big-name brands we work with.As a Partnership Manager, you will continuously work closely with our key partnersacross the North America region, developing a strong relationship with each partner to drivedeeper engagement and maximise revenue generated from our products to achievelong term partnership success.Key Responsibilities:Overall strategic management and revenue growth of assigned portfolio of key partners.Build strong personal relationships with key internal and external stakeholders to enable Protect Group to expand our presence across existing partnership base.Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.Identify new revenue-generating opportunities for cross sell and upsell and build a specific business case to present to partners.Develop and monitor annual Partnership Success Plans and initiatives in collaboration with Partnership and Sales Directors to ensure KPIs are being met.Schedule annual, quarterly, and monthly business reviews.Identify and recommend solutions and innovative ideas to meet our partner’s needs and commercial objectives.Create and analyse reports to review and identify business opportunities.Negotiate contract renewals to retain key partners.Maintain accurate CRM client records, keeping track of any contract updates and renewals.Generate accurate reporting to demonstrate the progress and forecast revenue against targets.Ability to multitask and manage multiple clients and responsibilities simultaneously.Represent Protect Group at industry conferences and events.Experience Requirements:A deep understanding of the travel, ticketing, transport, accommodation, or leisure industry in the North America.Experience in liaising, influencing, and driving senior-level action plans with clients and internal stakeholders.Proven commercial analysis and reporting record, with a well-developed understanding of the value of data.Excellent organisational skills and attention to detail.The Ideal Candidate Possesses the Following Attributes:Charismatic and empathic personalityStrong relationship-building skillsCommercially minded 

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