Training and Development Professional, Commercial Insurance
1 month ago
Training and Development Professional, Commercial Insurance Role
We're looking for an ambitious and engaging Learning & Development Specialist to join our Commercial Insurance team at Acera Insurance. As a Learning & Development Specialist, you'll be responsible for creating and delivering training programs that cater to the needs of our Commercial Insurance team.
Main Responsibilities:
- Create and deliver training programs for Commercial Insurance, providing effective instruction to accommodate learning styles.
- Coordinate training schedules and logistics, ensuring seamless communication with team members.
- Manage group training sessions, incorporating various presentation methods and applications.
- Assess training needs of current and new staff members, auditing and adjusting training accordingly.
- Design surveys to measure training effectiveness.
- Collaborate with new, existing employees, management, and outside vendors to ensure exceptional training.
- Work with Team Leads to ensure training needs are fulfilled.
- Support and contribute to the overall success of the Commercial Insurance department by identifying ways to continually improve learning opportunities.
- Have a comprehensive understanding of Policy works, Applied Epic, and Microsoft suite of programs.
- Develop, maintain, and update workflows.
- Help facilitate and train for large program renewals.
- Monitor, send out, and follow up on time-sensitive safety net reports.
- Liaise with Lloyds team regarding contract renewals, including contract numbers, wording, and commission changes.
- Work with the Learning and Development teams to improve processes, workflows, and monitor helpdesks.
- Assist teams with activity backlog and/or vacation leaves.
Requirements:
- Level 2 BC General Insurance Licence.
- Microsoft Office, EPIC, and common Insurance carriers products/portals would be considered an asset.
- Ability to travel and carry a valid driver's license.
Company Overview:
Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, our team provides unbiased insurance and risk management solutions with a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our clients nationwide.
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