Department Manager

2 days ago

Laval, Quebec, Canada Sporting Life Full time

About Us

Sporting Life is a leading Canadian sports lifestyle retailer, dedicated to providing exceptional customer experiences since 1979. We offer a wide range of outdoor apparel, fashion, footwear, equipment, and accessories for men, women, and kids.

Our Culture

We're a team of passionate individuals who live for the great Canadian outdoors and take pride in living the Sporting Life. We believe in the spirit of team, adapting to the ever-changing retail environment, and working alongside the best leaders, associates, and vendors in the business.

Job Summary

We're seeking a Department Manager to join our team, responsible for managing the selling team to deliver exceptional customer service, achieve department KPIs, and sales and profit goals. As a Department Manager, you'll lead by example, providing exceptional customer service, coaching and leading the sales team, and ensuring the department is well-maintained and re-stocked.

Key Responsibilities

  • Customer Service:
    • Lead by example, providing exceptional customer service to Sporting Life's internal and external customers.
    • Coach and lead the sales team to provide exceptional customer service.
    • Assist in the attainment of profitability goals by coaching and leading the sales teams in the achievement of their respective sales goals.
  • Operations:
    • Work in partnership with the Assistant Store Manager to complete department schedules and achieve maximum customer service coverage.
    • Ensure departments are well-maintained, re-stocked, and markdowns are complete.
    • Participate in merchandise change planning and markdown/sale setup.
    • Assist and participate in seasonal changeover.
    • Ensure employee adherence to Health and Safety Policies and programs.
  • Leadership:
    • Motivate and lead staff through personal example regarding selling skills, store cleanliness, departmental job lists, health and safety practices, dress code, staff relations, and compliance with Sporting Life policies and procedures.
    • Assist with staff development through ongoing coaching and fair and consistent leadership.
  • Training:
    • Recruit and select superior staff in conjunction with the Assistant Store Manager and assist with staff development through ongoing coaching, succession planning, performance appraisals, and fair and consistent leadership.
    • Participate in training, both in maintaining a current personal level of product knowledge and communicating the latest product trends, innovations, and technologies through training sessions.
    • Participate and lead product knowledge sessions for the department.

Requirements

  • A love of fashion, sport, and a healthy, active lifestyle.
  • A genuine passion for serving the public and creating an exceptional customer experience.
  • 2-4 years of retail experience with progressive management skills and proven leadership ability.
  • Results-driven.
  • Entrepreneurial, competitive, self-confident, and self-motivated.
  • Desire to continually learn and develop knowledge around products.
  • Superior communication skills.
  • Proven multitasking and time management skills.
  • Basic computer skills.

What We Offer

  • Access to the best brands and vendors, including training and learning opportunities.
  • Competitive compensation.
  • Amazing product discounts.
  • Professional growth and development.
  • Flexible schedules.

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