Installation Coordinator, Shop at Home Department

5 days ago

Laval, Quebec, Canada Linen Chest Full time

About Linen Chest

Linen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional service and quality products to our customers.

Job Summary

The Installation Coordinator, Shop at Home Department, plays a critical role in ensuring the smooth execution of our installation services. This position is responsible for scheduling and coordinating the installation of custom window coverings for our clients, ensuring that all installations are completed efficiently and to the highest quality standards.

Key Responsibilities

  • Scheduling and Coordination
    • Coordinate and schedule installation appointments with customers, ensuring optimal routing and efficient use of resources.
  • Customer Communication
    • Serve as the primary point of contact for customers regarding installation address, dates, times, and preparation instructions.
    • Provide timely updates and address any questions or concerns.
  • Logistics Coordination
    • Work closely with the installation team to manage daily schedules, ensuring installers are fully informed about job details, special requirements, and any changes.
  • Order Management
    • Verify that all materials and custom window coverings are prepared and available for each installation.
    • Confirm accuracy of orders and resolve any discrepancies.
  • Documentation and Problem Solving
    • Maintain accurate records of installation schedules, customer interactions, and any issues encountered.
    • Ensure all documentation is complete and accessible.
    • Address and resolve any issues or conflicts that arise during the scheduling and installation process.
  • Team Collaboration
    • Collaborate with sales, production, and customer service teams to streamline processes and enhance overall customer experience.
  • Continuous Improvement
    • Identify opportunities for process improvements and contribute to the development of best practices for installation coordination.

Requirements

  • Proven experience in scheduling, logistics, or a related field, preferably within the home improvement or custom window covering industry.
  • Excellent organizational and time-management skills.
  • Strong communication and interpersonal skills, with the ability to handle customer interactions professionally.
  • Proficiency in scheduling software and Microsoft Office Suite.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Problem-solving skills and attention to detail.

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