Operations Director

6 days ago

Vaughan, Ontario, Canada SEPHORA Full time
About the Role

We are seeking a highly skilled and experienced Operations Director to join our team at Sephora. As a key member of our operations team, you will be responsible for leading the operations of a specific store location, ensuring the execution of all operations-focused processes, and maintaining high standards of operational excellence.

Key Responsibilities
  1. Operational Excellence: Lead the operations of the store, ensuring the execution of all operations-focused processes, and maintaining high standards of operational excellence.
  2. Inventory Management: Manage the inventory of the store, including shipping, receiving, and returning merchandise, cycle counting, and ensuring that all processes are completed within company guidelines and timeframes.
  3. Visual Merchandising: Manage the merchandising concepts and on-stage visuals, ensuring they meet company standards. Manage all in-house and/or third-party cleaning crews, providing feedback, coaching, and escalation as necessary.
  4. Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples for the store.
  5. Performance Assessment & Development: Participate in the management of all performance management situations for the operations team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
  6. Client Engagement: Regularly act as the Manager on Duty within the store, engaging with Beauty Advisors and clients on the sales floor whenever possible.
  7. Budget Strategy: Be seen as the expert by demonstrating a strong understanding of the store's sales performance, staffing, and payroll, as well as all other controllable expenses within the store.
Requirements
  1. You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
  2. You have proven ability to influence peers and provide feedback.
  3. You can demonstrate strong store operations skills.
  4. You have demonstrated effective time management and problem-solving skills.
About Sephora
  1. We are a leading beauty retailer with a passion for delivering exceptional customer experiences.
  2. We offer a dynamic and supportive work environment, with opportunities for growth and development.
  3. We invest heavily in training and education, to help you achieve your professional goals.

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