Bilingual Customer Success Associate
2 weeks ago
What is the Opportunity?
Royal Bank of Canada is seeking a highly skilled and bilingual Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers receive exceptional service and support, driving customer satisfaction and retention.
As a key member of our team, you will be responsible for providing a strong customer experience by identifying customer needs, providing relevant product information, and troubleshooting any issues. You will also be responsible for escalating issues to relevant teams for investigation and follow-up, promoting the value of our product, and seeking opportunities for upsells.
We are looking for a proactive and customer-centric individual who is passionate about delivering exceptional customer service and support. If you have a strong background in customer service, excellent communication skills, and a willingness to learn, we encourage you to apply.
Key Responsibilities:
- Provide a strong customer experience by identifying customer needs, providing relevant product information, and troubleshooting any issues.
- Escalate issues to relevant teams for investigation and follow-up.
- Promote the value of our product and seek opportunities for upsells.
- Build and maintain product expertise and in-depth knowledge of internal and external business processes that affect the customer journey.
- Develop and share best practices within the CS Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives.
Requirements:
- English/French bilingualism.
- Customer service experience in a startup environment and/or fast-paced growing organization.
- Willingness to learn about legal concepts and other issues affecting business owners in Canada.
- Excellent written communication skills and the ability to respond quickly to customer concerns.
- Proactive attitude and ability to identify and tackle new opportunities.
What's in it for You?
- Be part of a collaborative, progressive, and high-performing team where your work is valued and directly impacts the organization's success.
- A strong organizational culture where we thrive on the challenge to be our best and work together to help our clients thrive and communities prosper.
- A comprehensive Total Rewards Program including bonuses and flexible benefits.
- Leaders who support your professional development through coaching and managing opportunities.
Additional Information:
RBC is committed to supporting flexible work arrangements when and where available. Details are to be discussed with the Hiring Manager.
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