Bilingual Customer Success Associate

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Description

What is the Opportunity?

Royal Bank of Canada is seeking a highly skilled and bilingual Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers receive exceptional service and support, driving customer satisfaction and retention.

As a key member of our team, you will be responsible for providing a strong customer experience by identifying customer needs, providing relevant product information, and troubleshooting any issues. You will also be responsible for escalating issues to relevant teams for investigation and follow-up, promoting the value of our product, and seeking opportunities for upsells.

We are looking for a proactive and customer-centric individual who is passionate about delivering exceptional customer service and support. If you have a strong background in customer service, excellent communication skills, and a willingness to learn, we encourage you to apply.

Key Responsibilities:

  • Provide a strong customer experience by identifying customer needs, providing relevant product information, and troubleshooting any issues.
  • Escalate issues to relevant teams for investigation and follow-up.
  • Promote the value of our product and seek opportunities for upsells.
  • Build and maintain product expertise and in-depth knowledge of internal and external business processes that affect the customer journey.
  • Develop and share best practices within the CS Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives.

Requirements:

  • English/French bilingualism.
  • Customer service experience in a startup environment and/or fast-paced growing organization.
  • Willingness to learn about legal concepts and other issues affecting business owners in Canada.
  • Excellent written communication skills and the ability to respond quickly to customer concerns.
  • Proactive attitude and ability to identify and tackle new opportunities.

What's in it for You?

  • Be part of a collaborative, progressive, and high-performing team where your work is valued and directly impacts the organization's success.
  • A strong organizational culture where we thrive on the challenge to be our best and work together to help our clients thrive and communities prosper.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your professional development through coaching and managing opportunities.

Additional Information:

RBC is committed to supporting flexible work arrangements when and where available. Details are to be discussed with the Hiring Manager.

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