Bilingual Customer Success Associate

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Opportunity

At Royal Bank of Canada, we are seeking a highly skilled Bilingual Customer Success Associate to join our team. As a key member of our customer success team, you will play a vital role in ensuring our customers achieve their business goals and objectives.

Key Responsibilities

  • Provide exceptional customer service by identifying customer needs, providing relevant product information, and troubleshooting any issues.
  • Escalate issues to relevant teams for investigation and follow up with customers to ensure resolution.
  • Promote the value of our products and services, ensuring customers obtain maximum utility from their subscription.
  • Build and maintain product expertise and in-depth knowledge of internal and external business processes that affect the customer journey.
  • Develop and share best practices within the CS Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives.

Requirements

  • English/French bilingualism.
  • Customer service experience in a startup environment and/or fast-paced growing organization.
  • Willingness to learn about legal concepts and other issues affecting business owners in Canada.
  • Excellent written communication skills and the ability to respond quickly to customer concerns.
  • Proactive attitude and ability to identify and tackle new opportunities.

What We Offer

  • A collaborative, progressive, and high-performing team where your work is valued and directly impacts the organization's success.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your professional development through coaching and managing opportunities.

Join Our Team

At Royal Bank of Canada, we are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.

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