Bilingual Customer Success Associate

7 days ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Description

What is the Opportunity?

Royal Bank of Canada is seeking a highly skilled and bilingual Customer Success Associate to join our team. As a Customer Success Associate, you will play a critical role in ensuring our customers receive exceptional service and support, driving customer satisfaction and retention.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams to identify and address customer needs, ensuring seamless customer experiences.
  • Develop and maintain in-depth knowledge of our products and services, staying up-to-date on industry trends and best practices.
  • Identify opportunities to upsell and cross-sell our products and services, driving revenue growth and customer satisfaction.
  • Participate in ongoing training and development to enhance skills and knowledge, staying current with industry developments and best practices.

Requirements:

  • English/French bilingualism, with excellent written and verbal communication skills.
  • Customer service experience in a fast-paced environment, with a proven track record of delivering exceptional customer experiences.
  • Ability to work in a team environment, with strong collaboration and communication skills.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • High school diploma or equivalent, with a post-secondary education in a related field an asset.

What We Offer:

  • A competitive salary and benefits package, including comprehensive health and dental coverage.
  • A comprehensive training program, with ongoing development and growth opportunities.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading financial institution, with a strong commitment to customer satisfaction and excellence.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.

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