Bilingual Customer Success Associate

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Description

What is the Opportunity?

0000050007 Royal Bank of Canada is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their goals and objectives through our products and services.

As a Customer Success Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering tailored solutions to meet those needs. You will work closely with cross-functional teams to ensure seamless customer experiences and drive customer satisfaction.

Key Responsibilities:

  • Provide proactive and reactive customer support through various channels, including phone, email, and chat.
  • Identify customer needs and preferences, and develop personalized solutions to meet those needs.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services to effectively communicate their value to customers.
  • Continuously monitor and improve customer satisfaction metrics to drive business growth and customer loyalty.

Requirements:

  • English/French bilingualism.
  • Customer service experience in a startup environment and/or fast-paced growing organization.
  • Excellent written and verbal communication skills.
  • Proactive attitude and ability to identify and tackle new opportunities.
  • Interest in technology and building innovative online solutions.

What's in it for You?

As a Customer Success Associate at 0000050007 Royal Bank of Canada, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be part of a collaborative and dynamic work environment that values innovation, creativity, and continuous learning.

We offer a comprehensive total rewards program, including bonuses and flexible benefits, to support your physical, mental, and financial well-being. Our leaders are committed to supporting your professional development through coaching and managing opportunities.

Additional Information:

0000050007 Royal Bank of Canada is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace for all employees.

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