Service Advisor/Service Writer
4 weeks ago
Job Summary
Fountain Tire is seeking a skilled Service Advisor/Service Writer to join our team. As a key member of our front-line staff, you will be responsible for providing top-notch customer service, consultation, and explanation of required vehicle services and tire service and tire requirements.
Key Responsibilities
- Greet and communicate with customers on all aspects of repair
- Share product knowledge and technical expertise with Fountain Tire customers to build existing and new business
- Provide service quotes and receive customer authorization for work to be performed on customer vehicles, finalize sales, and complete customer follow-up
- Schedule customer appointments for tire and mechanical service
- Recommend tire service, specialty tire service, wheel and mechanical service to customers
- Ensure that all products are billed accurately to the customer
- Complete proactive calls to customers to determine their satisfaction level with the service received
Requirements
- Previous experience in the automotive aftermarket industry or a passion for automotives
- Excellent customer service and time management skills
- 1 to 2 years of retail Customer Relations and or Customer Service
- Strong interpersonal skills with ability to build a team and work as a team
- Ability to work well under pressure in a fast-paced, ever-changing high-volume environment
- Current, valid driver's license
What We Offer
- The opportunity to work with an excellent team and great customers
- Regular day shifts
- Great discounts for you and your family on tires, parts, and mechanical services
- Health, Dental, and Vision Benefits and RRSP Matching Program
- The opportunity to enter our management training program to become a store Manager/Partner
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