Service Advisor – East
1 month ago
The Service Advisor works in a fast-paced environment communicating directly with customers and Service Centre employees, managing customers' needs and expectations regarding auto service maintenance and repairs.
Responsibilities- Greet, assist and thank customers in a friendly manner, over the phone and in person.
- Offer professional and knowledgeable advice to build customer trust and loyalty.
- Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.
- Prepare work orders and review the estimated costs with the customers.
- Manage customers' expectations of when their vehicle will be ready.
- Act as a liaison between customers and Service Centre employees.
- Schedule service appointments.
- Ensure compliance with Health and Safety regulations.
- Knowledge of automotive mechanics.
- Ability to work shifts (days, evenings, week-ends and holidays).
- Approachable.
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching.
- Ability to find solutions to problems, adapt and cope with challenging situations and make decisions.
- Strong communication and interpersonal skills.
- Strong computer skills.
- Ability to plan, organize, delegate and follow-up on daily tasks.
- Valid driver's licence for province of employment.
- Good working knowledge of COSTAR (asset).
- Experience in a similar role (asset).
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