Bilingual Preventive Maintenance Service Specialist

4 weeks ago


Regina, Saskatchewan, Canada Brandt Full time

Brandt is seeking a bilingual Preventive Maintenance Service Writer in our Regina location. This position is responsible for providing Preventive Maintenance quotes to our Sales & Customer Support Advisors, as well as supporting efficient, accurate, and timely fulfillment of Brandt's contractual Preventive Maintenance business.

Duties and Responsibilities:

  • Quote and set up Preventive Maintenance Agreements in our contracts' management system.
  • Administer Preventive Maintenance Agreements.
  • Track and maintain Preventive Maintenance Agreement information.
  • Review, close, and invoice completed jobs.
  • Coordinate necessary service with Customers and Preventive Maintenance Technicians.
  • Update and maintain our pricing calculator tool.
  • Handle incoming Preventive Maintenance call requests from our internal and external customers.
  • Manage Prepaid agreements.
  • Utilize John Deere Link to monitor and track customer's machines with Preventive Maintenance contracts.
  • Perform other related duties as assigned.

Required Skills:

  • Experience and understanding of maintenance of construction equipment.
  • Experience in service delivery activities and processes.
  • Previous experience as a Service Writer is preferred.
  • Strong communication skills, timeliness, organized, and high attention to detail.
  • Ability to multitask in a high-volume workload environment.
  • Knowledge of contracts and associated processes' management.
  • Sound knowledge of MS Office software tools, including Excel, Word, Access, Outlook, etc.
  • Self-starter with the ability to work independently and make informed, logical decisions.
  • Bilingual in English and French.


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