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Technical Support Specialist

1 month ago

Brampton, Ontario, Canada SOFT-TOUCH TECHNOLOGIES INC. Full time

At SOFT-TOUCH TECHNOLOGIES INC., we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in education and experience in providing technical support to users.

Key Responsibilities:
  • Provide technical assistance to users experiencing difficulties with computer systems.
  • Consult technical manuals and other documents to research and implement solutions.
  • Offer advice and training to users in response to identified difficulties.
  • Collect and maintain a problems and solutions log for use by other technical support analysts.
  • Provide support for business systems, network, and Internet services.
  • Perform backup and recovery operations for Web servers.

Experience is an asset, and the ideal candidate will have a strong understanding of computer systems and technical support principles.