Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Canada Micro Services Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues related to computer systems, software, and hardware
- Collaborate with internal teams to resolve complex technical issues
- Maintain accurate records of technical issues and resolutions
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies
Requirements:
- 1-2 years of experience in a technical support role
- Strong knowledge of computer systems, software, and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Working Conditions:
- Work in a dynamic and collaborative team environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
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