Customer Service Ambassador

3 weeks ago


Ottawa, Ontario, Canada IKEA Canada Full time
About IKEA Canada

We are a diverse team that works together to create a positive and joyful experience for all IKEA visitors and customers. Our modus operandi is to connect with people by listening to their personal needs and creating genuine interactions.

Job Summary

This role plays a vital part in ensuring a smooth shopping experience for our customers, particularly those with children. As an Info & Smaland Co-worker, you will be the face of IKEA, providing exceptional customer service and ensuring the well-being of our little guests.

Responsibilities
  • Manage the Information desk at the front, assisting customers with general inquiries
  • Greet visitors, being visible and available always, and ensure first contact resolution
  • Register, assist, and supervise registered children, maintaining a safe and fun environment
  • Communicate effectively with parents regarding any issues or concerns
  • Maintain supplies and keep the work area clean and hazard-free
  • Participate actively in children's safety and security
Requirements
  • A minimum of 6 months of Customer Service experience in a retail environment (preferably)
  • The ability to prioritize tasks, demonstrate discipline, show initiative, and maintain a flexible attitude
  • Calmness under pressure and willingness to take charge of urgent situations, seeking assistance from management if needed
  • Ability to work in a physically demanding and fast-paced environment
Benefits
  • Competitive hourly rate of $19.06 (based on relevant work experience)
  • Wellness days, extended health, dental, and vision coverage, RRSP matching options, and more
About Us

We value inclusivity, diversity, and co-worker development. At IKEA Canada, we strive to create a better everyday life for many people, including our co-workers. We offer a comprehensive Total Rewards package and a supportive work environment.



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