Automotive Fixed Ops Trainer

1 month ago


Calgary, Alberta, Canada PBS Systems Full time

The Opportunity:

PBS Systems is a leading provider of dealership management software in North America, serving hundreds of new customers each month.

We're a unique company that views our customers as business partners, technology innovators, and friends, offering a comprehensive platform that includes sales, service, inventory management, and accounting modules.

We're looking for a skilled Bilingual Automotive Fixed Ops Software Trainer to provide support and training to our customers on our Dealer Management Software (DMS), particularly in the Parts and/or Service modules.

As a key member of our team, you'll be responsible for assisting customers with virtual training, online and on the phone, and providing in-person training at our customer sites throughout North America.

This is a great opportunity to work with a dynamic company that offers a comprehensive benefits package, including competitive annual base salary, bonus for product certification up to $4,800 per year, and a referral bonus.

Key Responsibilities:

  1. Learn and develop an understanding of the PBS software and its applications in the Parts and Service areas of a dealership.
  2. Provide excellent support to our customers, responding to their needs and ensuring their satisfaction with our software.
  3. Develop and deliver training sessions for new and existing customers on the use of our DMS software.
  4. Maintain a positive relationship with customers, identifying their needs and ensuring they are met or exceeded.
  5. Work closely with our software development team to identify areas for improvement and provide feedback on customer needs.

Requirements:

  • Fluent in French and English (speaking, reading, and writing).
  • Experience in the parts or service area of a dealership preferred.
  • 1-2 years' previous experience in the automotive industry, dealership environment, or PBS is preferred.
  • High School Diploma.
  • Computer proficient with knowledge of Microsoft Office Suite.
  • Strong problem-solving & trouble-shooting skills.
  • Effective time management & organizational skills.
  • Strong multi-tasking & prioritization.
  • Strong documentation abilities.
  • Excellent communication skills.
  • Ability to travel within Canada and the USA up to 2 weeks per month.


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